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Old 07-16-19, 01:31 PM
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  • VAT reimbursement is a voluntary service provided by Canyon. No legal claim exists to this service.
  • VAT reimbursement is only possible on orders to Germany, Belgium, Italy, Austria, Denmark or the Netherlands. For the Netherlands, you have to follow a special procedure – please contact our partner in the Netherlands in advance. Sounds like OP should have got the bike delivered to Germany and unfortunately received some misleading advice from Canyon staff who probably weren't as informed as they should have been.

Last edited by smarkinson; 07-16-19 at 09:25 PM.
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