smarkinson

• VAT reimbursement is a voluntary service provided by Canyon. No legal claim exists to this service.
• VAT reimbursement is only possible on orders to Germany, Belgium, Italy, Austria, Denmark or the Netherlands. For the Netherlands, you have to follow a special procedure – please contact our partner in the Netherlands in advance.

https://www.canyon.com/en-mu/customer-service/faq/ Sounds like OP should have got the bike delivered to Germany and unfortunately received some misleading advice from Canyon staff who probably weren't as informed as they should have been.