Old 07-16-19, 08:20 PM
Senior Member
linberl's Avatar
Join Date: Jun 2014
Location: SF Bay Area
Posts: 3,077

Bikes: 2017 Bike Friday PakiT. Dahon Mu Uno (trailer bike) Sold: 2003 Bike Friday NWT, 1997 Trek 720, 1993 Trek 520)

Mentioned: 25 Post(s)
Tagged: 0 Thread(s)
Quoted: 1193 Post(s)
Liked 181 Times in 152 Posts
I have 45+ years in customer service management - in every instance where we made a misrepresentation to a customer, we made some attempt to correct it. If we could not correct it after the fact, then we made some other accommodation - if for no other reason that that is how we would want to be treated. Whether it is giving the customer some product (which only cost us about half the retail value) or providing some added service, it's an important acknowledgement of the customer and their importance. Making a mistake like this and just shrugging it off because it doesn't appear to make a big difference is poor customer relations, imo. I personally would not go back to that shop. If you're promised one thing but get another, it doesn't create confidence if they don't handle it well.
linberl is offline  
Likes For linberl: