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Old 07-18-19, 06:32 AM
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Join Date: May 2017
Location: Central Pa.
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Bikes: Domane SLR 9 Fuji Gran Fondo 2.3 1978 Mercian

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Been in retail for close to 1/2 a century. Recently had a supplier's rep cost me $500.00. When I brought this to the CEOs attention with documentation he immediately issued a $500.00 credit on my account. This is how a RESPONSIBLE company handles things. Sorry this isn't a "tax" issue, it's a credibility issue. OP was given false information by company rep. Made a purchase based (or partially) based on that information. This is an easy CC dispute the OP can win. Now the "win" might be a return for full refund if Canyon will not cough up the promised VAT tax reimbursement out of their profit. Very sure they netted more than that on the sale. No brainer for a well run company. Based on this thread have no interest in doing any business with Canyon.
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