Originally Posted by
dedhed
From my experience with friends having frames replaced under warranty, all the manufacturer is paying for is supplying a comparable (or better) frame. The LBS is only facilitating the frame transaction.
You the consumer are paying the LBS to get the old parts moved over/replaced/upgraded out of pocket unless you do it yourself, or the LBS eats part as "customer relations". I'm not holding my breath.
This was my experience as well.I paid for my new crankset and for the LBS to swap components over. I could have done the build myself but LBS claimed that if they didn’t do the build it would invalidate the frame warranty. Also, I was happy to pay the LBS since they did all the engaging with Cannondale, and I was surprised I got a warranty replacement in the first place since my issue was a cracked dropout on a 12 yr old frame.