I'm a satisfied Cycliq customer, and I'd buy one again.

Now this is a product of a small company, headquartered in Australia (IIRC). So there's a few common-sense steps a potential consumer might take. First, buy from an authorized dealer in your country that has a decent return policy. Second, read the fine manual and follow the directions, all of them. Third, if you have any problems, check out the manufacturer's web site to see if it's an operator error you can fix. Next, contact the dealer if you're not satisfied -- they may be able to help. Finally, keep all your paperwork until dealer return period and manufacturer's warranty have expired.