Originally Posted by
dwmckee
....
To be realistic about it, one random defect sent to Mr. Hambini and his ranting profanity about it hardly tells us anything about any brand. ....
Having had a fair bit of first hand experience in this area...the first thing it tells us is that the mfg likely doesn't grasp or fully embrace a robust statistical sampling program that would ID issues like this before they hit crisis-mode. The problem discussed here may well be a one-off, though it's much more common that good QA data collection and review would indicate issues in the mfg process that resulted in this frame.
Typically, with relatively small production volumes, the lack of a good sampling program results in 100% inspection...which would have caught this frame before it shipped. Since they didn't catch it, we'll have to assume they don't do 100% inspection(either). Given the selling price of their frames..it's fair to say they have a serious QA issue...which says a lot about the company. "...to those where much is given, much is expected.."
With the press this video is getting, the frame in question will likely be the most expensive frame they ever made.