Originally Posted by
wgscott
The most annoying thing about them is how they do the customer service contact. You get a new person each time, and each time you have to give them your whole life story, tell them what toothpaste you use, and sing the Gettysburg Address backward.
Sooner or later you will get to a moron.
I have contacted them and they admitted that they made a mistake about their claims regarding the top tube damage. The issue was with the head tube and there was never anything was wrong with the top tube. They reiterated that the warranty would cover the replacement if I send in pictures of the frame cut up. I did that and sent it to them. They confirmed that they received the pictures and now they have sent me an invoice for $1500 that I need to pay before I receive a replacement. This is exactly the situation I did not want to get into.