The situation is complicated in that I didn't buy the bike from them. I bought it out of state and had it shipped. They did, however, charge me $70 for setup fee. They claim that's how the brakes come from the factory and that's not part of the bike setup. This bike shop is known for this type of behavior, but I had no other choice since they are my local Trek dealer and they were nice enough to allow me to buy out of state- due to the bike shortage (thanks covid). So it's kinda a catch-22 where the bike shop is flooded with business they can't keep up with and I didn't buy the bike from them so they owe me no loyalty. I mean, I did spend some money of bike setup, bottle cages and some tools. It is what is is. I just wanted to confirm whether or not my brakes are functioning as designed, which it's not looking like. I will report back after I bed the brakes. If the lever pulls back way too much, I will stop riding it and attempt another bleed.