Old 05-09-21, 08:33 AM
Obsessed with Eddington
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Join Date: Jun 2013
Location: Brussels (BE) 🇧🇪
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Bikes: '16 Spesh Diverge, '14 Spesh Fatboy, '18 Spesh Epic, '18 Spesh SL6, '21 Spesh SL7, '21 Spesh Diverge...and maybe n+1?

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Originally Posted by julric01 View Post
Yeah, it's certainly broken. I know about the set screw - it's still there, but the metal piece that the plastic knob and set screw attach to comes off and it's inside the plastic knob. From what I can tell it looks like the guy basically just unscrewed the whole knob (counterclockwise) like it was a normal stem cap, which then broke the clip that held it together. It now just spins freely and comes off - it's supposed to have clicks or notches as you turn and adjust. I still can't post links, but i you add "https" in front of this, maybe you can see what I mean - //imgur.com/a/PKvZio5

It will likely have to be replaced - I'm most upset that they basically broke my less than one month old bike.
I've got bad news for you...when the set screw is loosened, the cap slips right off, and there is no metal piece inside the cap. I haven't done any disassembly beyond taking the cap off (in preparation for also charing my stem and bars this week). What I'm wondering is what the top of your FS cartridge looks like? Because that piece inside the rotary knob appears to be the top of the FS Cartridge.

Based on your post, it would appear that the fitting work was done at a shop that is not a Specialized dealer. Is that correct? I'd notify them Monday morning that it appears that their mechanic and/or fitter may have damaged the FS cartridge when they swapped the stems. They'll likely hem, haw, and deny....whatever. Then take the bike to a Specialized dealer, get it diagnosed. If there are costs to you associated with the repair/replacement of the cartridge, I hope the shop that did this will stand behind their work and reimburse any costs they've caused you.

I'm sorry for you, man, this sucks. The upside is that this is fixable...but, now it's a potential ball ache to get it rideable again.
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