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Old 05-20-21, 10:10 AM
Paul Barnard
For The Fun of It
Join Date: May 2007
Location: Louisissippi Coast
Posts: 5,238

Bikes: Lynskey GR300, Lynskey Backroad, Litespeed T6, Lynskey MT29, Burley Duet

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Originally Posted by Enigma Bikes View Post
Whilst we won’t comment on individual cases we would like to re-iterate our position on warranty to original owners. If within the warranty period or lifespan of one of our frames we see evidence of manufacturing or material defects that has then caused a failure, we will undertake a repair or offer a replacement. It is important to realise that the expected life of a product is not always a quantifiable thing. If a frame has had an especially tough life, been ridden hard, crashed, abused or used contrary to its intended use then its lifespan can be greatly reduced. In these circumstances we will extend an offer under our crash replacement schemeand in certain cases we will go beyond this. We pride ourselves on our customer service and stand by our products. Full terms and conditions can be found on our website.
Manufacturers stepping into a forum is almost a no-win situation. The only way you could have won was to have stepped in and told the customer you had made a mistake, and were going to honor your lifetime warranty. As it was, you tended a little toward the blamey side, and that is absolutely the wrong way to go about it. My assessment is that you lost a little ground with your appearance here. Those pics don't lie.
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