Originally Posted by
Sy Reene
Just curious, but how does a new seatpost help fix a bad seatpost clamp?
Following consultation with BMC, the store established that the rough, textured pattern that was on the clamp side of the seatpost had worn off and therefore there wasn't sufficient friction to hold the seatpost in place when clamped. Their idea was to replace the seatpost with the correctly textured surface that would then be able to stay in place when clamped. My argument was if that is all it takes for the system to fail then count me out.
It may have been complete BS, but their conclusions were enough for me to take the out when offered.
Whilst I was waiting for my refund to be processed, I had a chat with the guy in the store and he said they had a few returned like that, although they think the issue mainly lies with the alu frames, rather than the carbon ones.