Old 11-01-21, 05:04 PM
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MrK.
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Join Date: Aug 2014
Location: ETX/ SNH
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Bikes: 2011 Handsome/ Twin Six Speedy Devil, 2006 Soma Groove, 1991 Haro Impulse Comp, 1987 KHS Montana Pro, 1986 Ross Mount Hood, 1986 Mongoose ATB, 1985 Shogun Prairie Breaker I, 1973 World Voyageur, 1941 Schwinn DX "Klunker"

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LBS Policy against working on your own bike!

Let me preface this by saying I'm 62 years old. I have been working on bikes since the mechanics in the bike shop close to my house would let me hang out when I was 10 and hand them tools and be otherwise annoying. I live in a small East Texas town. Closest bike shop is an hour away. I go there if I am close and need something, otherwise I order parts online. I was in that town today so I stopped in because I needed some cable and housing. I walked in and asked for a mtb brake cable and a full length piece of housing. The guy was pretty condescending telling me every bike is different and he needs to know exactly how long to cut the housing. I told him it's for a rear disc brake and the housing is full length so to cut me 5 feet. That seemed to annoy him so I said just cut it the length of the cable (knowing full well that there would be some left over). He blew and shook his head in frustration and I turned and started looking at the bike tools (ironic) thinking he was getting the housing. I heard him talking on the phone and mentioning housing. A minute later he gets my attention and asks me if I was bringing the bike in for installation. I told him that I would be installing it myself. He then picked up the cable and told me that I cannot install it myself, they had to do the install per company policy. ??? I know this shop changed hands recently and like to give them business when I am in the area but this is the last time I will give them business. Anyone else ever seen anything this absurd from a bike shop? Sorry for the rant.
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