Old 11-01-21, 06:13 PM
  #14  
LesterOfPuppets
cowboy, steel horse, etc
 
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One shop I worked at we had stuff in the service department we wouldn't sell to customers. Cables out of the box, lengths of housing, tubeless goop from the big tubeless goop jug, Slime from the 5 gallon Slime jug, loose bearings, tubes that weren't labeled for resale, etc. That stuff was all for shop use only, primarily so we could track material costs in the service dept.

You could buy all this stuff in individual retail packages out on the floor, and once in a blue moon if we were out of stock on the floor, and the customer had a good sob story, we'd sell service dept stock in a pinch.

Maybe this was the situation, but the mechanic wasn't able to accurately describe the situation?

Hard to tell though.
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