Originally Posted by
MrK.
He then picked up the cable and told me that I cannot install it myself, they had to do the install per company policy.
Didn't you at least ask why? I love my LBS. I have 5 bikes and do 99% of the repair/maintenance myself (a huge part of the joy of cycling for me), but I totally trust my LBS to do the stuff I can't and to not bull**** me on stuff that they think I can't do.