Old 12-07-21, 04:18 AM
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jgwilliams
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Join Date: Aug 2004
Location: Surrey, UK
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Bikes: Mekk Poggion with SRAM Force, custom built 653 and 531 bikes with frames by Barry Witcomb, Giant XTC 4 mountain bike and a Brompton folding bike.

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So what, exactly, does the warranty cover?

Last Christmas I bought a pair of Fulcrum Racing 6 wheels. Not top of the range, but I've been very happy with them so far.

Just recently I've been hearing odd noises - initially I thought they were coming from the BB but it turned out to be a huge amount of excess play in the freehub. So, I put in a warranty claim to the CRC. Their response was that spokes, nipples, bearings and freehubs were serviceable/maintainable parts and normally had a limited warranty. Well, when you look at a wheel that really doesn't leave a whole lot. I can't imagine a rim failing other than in an accident, which would also not be covered. The only part left would be the hub body.

As it happens, CRC kindly provided a new freehub for me anyway, which would have been my preferred outcome. But I wondered what other's reactions would have been. I would have thought that bearings, at least, should be covered.
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