I'm glad the OP finally got his bike back. I don't have the patience that the OP had. Kudos Davethelefty...
Recently, my bike mechanic told me it was time for a new bike and the wife approved. Canyon was at the top of my list, but as I started researching the models and customer service, I saw numerous post like this thread, issues dealing with their recent recall, and generally poor customer service. I ended up opting for another brand.
Canyon seems to have good bikes, at good prices, but there are too many stories like this one. Canyon Customer Service is losing sales for Canyon.