Originally Posted by
mcours2006
As for the LBS, if they can survive while giving out crappy service and poor attitude, then they obviously don't need your patronage.
Originally Posted by
downtube42
I can't imagine any situation where surly employee behavior should result in returning customer. So move on.
Originally Posted by
roadcrankr
So many of you focus on the innertube and not the customer service. The OP's point relates to the poor service.
Let's remember that we're only getting one side of the story -- the side from a customer who likely screwed up his own tube install and thinks the shop owes him a replacement tube, and who thinks that he deserves discounts just because he's a regular customer. What OP describes as rudeness and condescension might merely be his perception of their responses to his unreasonableness and entitled attitude.