Originally Posted by
dedhed
I'd like to think a shop wouldn't need to be asked to order something such as this they don't stock, and would immediately offer to order. That's just good business.
Some shops aren't aware they can order small parts from Shimano. Some shops don't want to go to the trouble of putting in a single order for a $4 part. We did it because the warranty shipments were constantly streaming in for cracked hydraulic pucks, leaking lever bodies, bad Di2 batteries, etc.