Nashbar customer support is definitely sub-par. I hate how when you order multiple items, and one of them is not in stock (it supposedly was when you ordered), they just automatically remove that item and ship the others without even notifying the customer! If one item is out of stock, they should call us and give us to option to 1.) ship without the item 2.) cancel the entire order or 3.) wait until it's in stock before shipping, to save on shipping costs.
I've had plenty of band experiences with Nashbar. But many times, their prices are unbeatable.