Originally Posted by Losligato
Hum...
I actually attended their Bike Maintenance Clinic a few weeks ago in preparation for our tour, and got a behind the scenes look at the San Diego REI bike shop. In the two nights clinic we used the shops tools, took our bikes almost entirely apart, inspected the pieces, fixed any problems and put them back together.
Roy, the master mechanic instructor, was exceptional. His knowledge of bike problems was encyclopedic and he had the ability to make me understand (not a small feat) how to fix things.
While there I got the impression that these guys love (and I don't use that word lightly) to help people make their dreams come true. Roy offered (I didn't even ask) to send me parts anywhere in the world. Now that is what a co-op is all about.
I am sorry you didn't have the same positive experience. Perhaps you should call the manager or headquarters. You may just save one of us from the same problem.
You have described my past experiences with REI in all regards. Unfortunately, I have not had the pleasure of meeting and working with Roy. Sounds like the kind of guy I would enjoy, respect and refer anyone to. From experience, I do not believe there are enough Roy's at REI's bike shops (not in Orange County, CA for sure). In all fairness, maybe this is one of those experiences that only get repeated once in a life time. The normal / regular guy at this shop was sent off to teach a new crew at a new REI with little regard by management for ongoing operations at the local store. P... Poor Prior Planning - as they used to hound us with in Army Flight School.
I have, very succinctly, described my experience to Novarra and REI and hope that should others experience the same thing that they will politely and thoroughly state their case. I did not expect any remuneration from REI for my experience and paid for labor and parts as normal.