Go Back  Bike Forums > The Racer's Forum > "The 33"-Road Bike Racing
Reload this Page >

Major BMC problem - Questions about warranty

Notices
"The 33"-Road Bike Racing We set this forum up for our members to discuss their experiences in either pro or amateur racing, whether they are the big races, or even the small backyard races. Don't forget to update all the members with your own race results.

Major BMC problem - Questions about warranty

Old 04-25-10, 02:32 PM
  #1  
matthewayres
just a guy who rides bike
Thread Starter
 
Join Date: Apr 2004
Posts: 92
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Major BMC problem - Questions about warranty

So about 50 miles into a 65 mile ride, I was headed into a hill, shifted into my small chainring and my front derailleur comes dislodged from my frame. After stopping, I see that the whole front hanger has pulled away from the frame (see pics), and is just dangling there by one screw... This bike is about 2 months old, with 5-600 miles on it, no reason for something like this to happen. So what do I do? It is still fully covered by a warranty, so that will not be a problem, but what is the actual process? Am I responsible for stripping the bike and sending them the frame, and then re-building it when the new frame arrives? I got this mail order from Competitive Cyclist...

Also, has anyone heard of this happening before? to BMC's or otherwise..
Attached Images
File Type: jpg
P1010838..jpg (88.3 KB, 80 views)
File Type: jpg
P1010836..jpg (87.9 KB, 81 views)
File Type: jpg
P1010837..jpg (97.0 KB, 68 views)
matthewayres is offline  
Old 04-25-10, 02:39 PM
  #2  
botto 
.
 
botto's Avatar
 
Join Date: Jan 2006
Posts: 40,375
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 13 Post(s)
Likes: 0
Liked 24 Times in 10 Posts
41 or CC.
botto is offline  
Old 04-25-10, 02:42 PM
  #3  
matthewayres
just a guy who rides bike
Thread Starter
 
Join Date: Apr 2004
Posts: 92
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by botto View Post
41 or CC.
I have no idea what that means.
matthewayres is offline  
Old 04-25-10, 02:50 PM
  #4  
mike868y
Senior Member
 
mike868y's Avatar
 
Join Date: Jul 2008
Posts: 9,284
Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 248 Post(s)
Liked 1 Time in 1 Post
Wrong Forum
mike868y is offline  
Old 04-25-10, 02:54 PM
  #5  
matthewayres
just a guy who rides bike
Thread Starter
 
Join Date: Apr 2004
Posts: 92
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
oh sh.t, sorry, thought I posted in road bikes...
matthewayres is offline  
Old 04-25-10, 02:56 PM
  #6  
mike868y
Senior Member
 
mike868y's Avatar
 
Join Date: Jul 2008
Posts: 9,284
Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 248 Post(s)
Liked 1 Time in 1 Post
No problem. As far as how to proceed with the warranty, I would contact Competitive cyclist (phone, email) and they should guide you in the right direction. Was your FD properly adjusted?
mike868y is offline  
Old 04-25-10, 03:17 PM
  #7  
CrimsonKarter21
Mitcholo
 
CrimsonKarter21's Avatar
 
Join Date: Aug 2006
Location: Oost Vlaanderen in mind, Cleveland in body
Posts: 8,850

Bikes: 2010 Mitcholo w/ Sram Force/Red

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Are there still threads where the bottom bolt was? if there are, put a new bolt in and make sure they're both tightened.

Whether you built it or some clown at CC, I'm guessing that they didn't tighten the bolts enough. If the bolt got pulled out along with the threads in the frame, then it another problem altogether...
CrimsonKarter21 is offline  
Old 06-20-11, 01:39 PM
  #8  
stevebmc
Newbie
 
Join Date: Jun 2011
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I purchased a BMCTT02 in 2008, the same happened to me in three weeks, it was replaced under warranty, and guess what it went again yesterday 20/6/11. I await to see what they will do. anyone else had the same
stevebmc is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
California bike
Manufacturer, Retailer, Survey and Consumer Feedback
13
07-10-15 01:22 PM
matthewayres
Road Cycling
89
07-26-12 08:13 PM
Snapperhead
Road Cycling
20
05-11-11 09:26 AM
cwujek
Road Cycling
47
12-12-10 11:41 AM
mthayer
Clydesdales/Athenas (200+ lb / 91+ kg)
1
08-05-10 10:36 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.