supernova87a
My last bike purchase was from Competitive Cyclist (great experience all the way through, by the way). I went to pick it up. Upon entering the store and telling them what I was there for, Brendan introduced me to the guy that would be setting the bike up for me. He brought me the bike and asked if it met with my expectation, then without me asking, he tells me the there is a changing room in the back (as I was in street clothes), asked if I had my pedals or if I was going to be needing some (to purchase or borrow for the visit). When I came out, he tells me to give him a second while he puts the bike on the trainer, telling me he'll change out the skewer so as not to scuff the new one. He had my measurements from previously and initially adjusted the seat height using tape measure, then with me on the bike/off the bike, adjusted the saddle fore/aft, adjusted the stem and then replaced it with a slightly shorter one and adjusted the bar, spacers. Once this was done, he asked if I would like to go for a test ride.

Now, as far as this trip to this shop was concerned, there was some lack of communication on my part and also some expectation based on the aforementioned prior experience - although when I told the salesman that I wanted to see if it fit, that's exactly what I meant. I asked him if he could put it on the trainer, no? I could have done or said a lot of things, but as the customer, he is the one who is supposed to be the one helping me, and I was open to suggestions....up until he said I could hold the counter and mount the bike to check fit....I'm not an expert and don't claim to be, but I'm fairly confident, this is not the way it's done. At least to get my business. BTW the bike also was to come with free lifetime service.....a couple of sayings come to mind...free at what price.....a gift that would keep on giving...