^^^^
what the bike shop would probably do is cut the spokes. they have machines that ill cut the spokes and rethread them.
but yea, just go back and show them the manual and shrug at them(sarcasm)....if they werent handing off jobs to eachother left and right maybe information wouldnt get lost like it did
good luck with getting it relaced....id suggets to go back and ask them to relace it