Dude DONT WASTE YOUR TIME With that email. It takes 2 days for a response. I tryed it for an issue I had with my car rack. I called and sat on hold a while got tired hung up sent an email then 2 days latter got tagged and they wanted me to send pictures and crap. I called them up waited about 10 minutes got a person boom RMA number. Sent in my rack they got it last friday Fedex shows my new one landed on my porch today. Just be prepared to wait on hold 10-15 minutes and you will be golden.
Blake