I too had to join this forum to reply...unfortunately your post comes up when on googles Elctra Townie. I have a Townie 21 and absolutely love it. I ride it on an off road and have had no problems. I probably ride it places it was never meant to go. I also have bad knees and this bike has enabled me to resume getting to places I want to go...sorry your wife got a lemon...guess anyone can make one. Or maybe Electra has gotten better, but I tell eveyone this was the best money I ever spent.