He might have been sitting right there at the time of you purchase. I happened to be at my PC recently when I sold some old PC parts, pedals and other stuff on Ebay, it was weird, everything sold about the same time using Buy It Now, but I had everything ready for shipment within 15 mins. I already had them box, just needed to stick a label on them.
Then again, I have heard this company is top notch when it comes to service in other threads.
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Brian | 2023 Trek Domane SLR 7 AXS | 2023 Trek CheckPoint SL 7 AXS | 2016 Trek Emonda ALR | 2022 Trek FX Sport 5
you should learn to embrace change, and mock it's failings every step of the way.