Originally Posted by EvilV

I emailed the company yesterday as suggested by someone here. Today, I received an answer from Kozo Sugino asking for my postal address so they can send me a new left hand crank and set of pinch bolts. The guy offered profuse apologies and sent me a set of instructions for fitting. Instructions warn against riding with loose cranks as damage or accident may occur. They advice regular checks of security of pinch bolts and end cap.

I call that pretty good service really.