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Old 04-01-08, 01:19 PM
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winds10
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OnGuard Bulldog MINI 5015TC problem

Hi,

I just started commuting couple weeks ago and I've been using an OnGuard Bulldog Mini u-lock, which came with a cable. This morning I inserted my key and unlocked the u-lock, and when I was trying to lock it, the key wouldn't turn at all. The key is just stuck in the lock cylinder and I can't pull it out and I can't turn it. I called OnGuard and spoke to a support person, but he didn't know what to do. He said he'd call me back, but hasn't yet called. It's been about four hours since that conversation.

So I'm just trying to find out if anyone out there has any ideas about what to do. I don't want to force th key, because I'm afraid I'm just going to end up braking it off the handle. If anyone has a good advice, please let me know! Thanks.

-Hugh
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