Originally Posted by
rickyaustin
They actually have a great reputation.
Care to elaborate?
I've had both good and bad customer service from them.
I used to defend their CS here, but after my last experience I felt very let down. My frame shipped three weeks after I was told it would, and they forgot to put the crank I ordered in the box, although it was listed on the customs form, so I paid taxes and duty on it. It took another full week after I called just to send the missing crank out, and two weeks after that to receive it. In the end I got everything, but much later than I should have.