Originally Posted by
sk0tt
I find this hard to believe, I bought a brand new bike and couldn't get any help from Giant for a frame
which is out of alignment.
Worst customer service ever! Cant imagine any other brand could be worse.
Scott.
If the bike is new, take it back to the dealer. Most warranties are set up so that the dealer is an agent for the distributor or manufacturer. If the dealer is no help, then you complain to the company, about the dealer. The dealer service department, will check the alignment and either try to get you a new frame, or fix the existing one. A frame shouldn't come from the factory misaligned, the only way they get misaligned is if struck very hard from one side, like in a crash, or if the bike was damaged in shipping to the dealer. Either way, during the warranty period, everything should be referred to the dealer.