His Brain is Gone!
Join Date: Sep 2006
Location: Paoli, Wisconsin
Posts: 9,979
Bikes: RANS Stratus, Bridgestone CB-1, Trek 7600, Sun EZ-Rider AX, Fuji Absolute 1.0, Cayne Rambler 3
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IMHO, the manager was definitely in the wrong. And I have several years of retail management experience. Even if he tells his cashiers to go ahead and process everyone in any line, he should have apologized to you, gone to a register, rung you up, and thanked you for your business.
If it came to my attention that a manager did what you said that manager did, I would have them in my office to explain their actions and do a little customer service coaching.
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"Too often I would hear men boast of the miles covered that day, rarely of what they had seen." Louis L'Amour
There are two types of road bikers: bikers who are faster than me, and me. Bruce Cameron - Denver Post