Unfortunately YES. I have ordered twice from NASHBAR, and both orders were just like what you describe. Also, it took forever to get my orders. And, after the last order, my credit card was breached.
I don't mean to be a downer, this is just the taste that was left in my mouth
Next time you need something bike related, give these guys a try. They are great. The shipping is very fast and for you it will probably be even faster as they are in Iowa. They also take care of anything that you are not satisfied with. Good company.
http://www.modernbike.com
Good Luck
Jay