Originally Posted by keayne

hey karma

Kryptonite did send me a new 'replacement' lock - 2 march, 05.
However, the lock they sent me is not working, USELESS. I am unable to open the lock for use. I contacted their customer service, placed on hold. I called long distance to the US, on my own dime. The replacement department I was referred to by the main customer service, told me - to call the regular customer service. I asked the customer service agent if this was the companies way of resolving the original flaws by replacing with NON-functioning locks.

The customer service agent proceeded to put me on hold, despite me calling from Canada - they put me on hold for a timed 5 minutes and 9 seconds, before I hung up.

I spent some good cash ($90 CAD) on the first lock, sent it back to the company, and they send me a non-funtioning lock. I wonder if any state/provincial agency or legal group is proceeding a class action against this company?

arrggh - let me know if someone wants my help as a VERY unhappy consumer.