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Shora gear shifter stuck (video inside)

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Shora gear shifter stuck (video inside)

Old 12-02-17, 02:04 PM
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Artemix
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Shora gear shifter stuck (video inside)

Hi, I'm quite new to bikes, some time ago I bought my first decent (or at least I think it is) bike, a BMC AC01, and since the very beginning I noticed that the gear shifter was working weirdly, but didn't act on it, maybe I should've.

This is a video showing the problem:

streamable.com/0nyfw

basically what's happening is that I push it to go down in gears, and it never comes back on it's own, like the other one.

Now, I contacted the store but they need me to:

- contact a local bike store to write a sort of diagnostic note.
- send the potentially defective gear switcher

That wont really work for me since I use my bike everyday to go to work and I would need to pay to a bike shop twice, once to remove and again to replace it.

So I'm looking for alternatives, maybe I can fix it myself somehow?.

Thanks.
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Old 12-02-17, 02:26 PM
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Andrew R Stewart 
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One can take off the plastic shrouding and expose the internals. The various Shimano shift pods have various tiny screws and tabs that secure the covers in place. Careful positioning of the two levers and moving the cover about will usually be needed. Once exposed now you can tell if the internals are sticky or was it the covers (and the sometimes plastic "seal" ring) that were the cause. You can also check out the condition of the lube, should be grease and not gummy thick goop. You can move each ratchet pawl to check their ease of rotation. But since these are so new I doubt old sticky/gummy lube is the problem.


These shift pods are not really meant to be rebuildable and parts are not distributed to any degree. Replacement is the usual fix if the issue isn't old lube. If the "shop" that sold you the bike was a best service one they might offer to replace the shifter and after you leave seek a warranty replacement with the old one. This is what we try to do whenever possible, for our customers. But if the shop you visit didn't sell the bike you're at their mercy if they are the warranty path. Andy.
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Old 12-02-17, 02:37 PM
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I'm from Denmark, and I bought the bike in Evans Cycles online, it came by mail. So I can't go to a local store unfortunately.
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Old 12-02-17, 10:42 PM
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But you can go to a local shop. It's what they will or won't do that's your issue. Here in the states Shimano, or their distributors, will work with any LBS for a warranty part. Is the European market different?


I sure hope that you are not finding out the cost of not buying through a local shop. Andy
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