Go Back  Bike Forums > Bike Forums > Bicycle Mechanics
Reload this Page >

Working at the Bike Shop- Some days all is not bliss!!

Bicycle Mechanics Broken bottom bracket? Tacoed wheel? If you're having problems with your bicycle, or just need help fixing a flat, drop in here for the latest on bicycle mechanics & bicycle maintenance.

Working at the Bike Shop- Some days all is not bliss!!

Reply

Old 07-12-18, 09:46 AM
  #26  
WizardOfBoz
Generally bewildered
 
WizardOfBoz's Avatar
 
Join Date: Aug 2015
Location: Eastern PA, USA
Posts: 1,277

Bikes: 1980 Schwinn Paramount, 2014 Trek Domane 6.9, 1999 LeMond Zurich

Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 423 Post(s)
Originally Posted by Andrew R Stewart View Post
The LBS business is particularly hard for some because of this. Some great mechanics don't have the patience to get past what some customers are living with every minute of their lives. Bicycles are the last resort for transportation for many who are forbidden by society from driving or have been banned from forms of public transportation. The reasons why often manifest themselves in other behavior "issues". We see legally blind, DWI'd, autistic, OCD/bi polar, the big chip on their shoulder, the "I'm paying you so you're my slave" and more types frequently. During the winter these riders stand out even more as they usually don't retreat to their trainer stands or spin classes, they're still out there riding because they have to.

Sometimes this stuff gets to me too but I've grown a bit of a thick skin and have come to realize that the way I get treated isn't a personal thing.

As a side bar I wonder about the situations where I have fired a customer. I always felt bad when it happens, as though I failed to handle things well. But now with the recent Supreme Court ruling about wedding cakes, gay couples and a shop owner's claim of religious restrictions I am wondering if I can fire any one I wish to and not be wrong, as long as I claim it's against my faith to serve someone. Andy (who doesn't write satire very well)
Bummer that, in addition to nice families buying bikes or having bikes repaired for their kids, and adults getting the same thing for healthy exercise, you have to deal with some of the less joyous people in the world. I'd advocate looking at it from this standpoint: you have a job that you find interesting, where you get to help people. I'm guessing most people are grateful. For the ones that aren't, look at it from the perspective that you're in a better place than them (physically, mentally, emotionally and - if you want- spiritually). What you do benefits people in any case. You still get to help them. But I'm sure it's not as much fun dealing with people like the OP mentioned, as it is getting an enthusiastic young 'un set up on his/her first bike.

Regarding the Masterpiece Cakeshop ruling, I think that was pretty narrow. The court affirmed that in a business open to the public, you can't discriminate against people based upon any number of things. The ruling pertains only to compelling a business to create something that can be construed as protected expression. The cakeshop owner served gay and lesbian folks without discrimination in his shop. But when a gay couple asked him to create a custom cake using his artistic talents, he balked. The court found that the cakeshop owner had a right to decline to use his talents in a way that expressed views that violated his ideas on religious morality.

So if someone comes to you and wants to buy a bike off the rack, there are things you can't use to discriminate against that person. If they ask you to create a bike for them that's similar to other stuff you provide, that's fine, too. But if they ask for something that in some way portrays ideas contrary to your views, I guess you could decline. Not sure what that is, in the custom-made bike world.

However, I think that you could decline to work with or sell bikes to anyone on the basis that they were rude, disrespectful, and complete flaming jerks.

The OP did well: didn't blow up, put the customer out at their request (I guess the art is figuring out how to make them request being put out!).
WizardOfBoz is offline  
Reply With Quote
Old 07-12-18, 09:57 AM
  #27  
fietsbob 
coprolite
 
fietsbob's Avatar
 
Join Date: Jun 2010
Location: NW,Oregon Coast
Posts: 34,274

Bikes: 8

Mentioned: 122 Post(s)
Tagged: 0 Thread(s)
Quoted: 4705 Post(s)
I doubt the Meth heads trying to shoplift stuff write bad yelp reviews,
when you follow them around the store..
fietsbob is online now  
Reply With Quote
Old 07-12-18, 10:34 AM
  #28  
cbrstar
BMX Connoisseur
 
cbrstar's Avatar
 
Join Date: Jun 2016
Location: Canada
Posts: 412

Bikes: 1988 Kuwahara Newport, 1983 Nishiki, 1984 Diamond Back Viper, 1991 Dyno Compe

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 209 Post(s)
I think she was trying to get her bike fixed for free.
cbrstar is offline  
Reply With Quote
Old 07-12-18, 10:42 AM
  #29  
Kontact
Senior Member
 
Kontact's Avatar
 
Join Date: Apr 2011
Posts: 3,627
Mentioned: 31 Post(s)
Tagged: 0 Thread(s)
Quoted: 2133 Post(s)
This is the kind of incident that is so rare and so over the top from the beginning that I was mostly able to simply enjoy how hilariously kooky it is and have a laugh with my co-workers afterward.
Kontact is online now  
Reply With Quote
Old 07-12-18, 10:55 AM
  #30  
Ald1 
Senior Member
 
Join Date: May 2017
Location: Central Pa.
Posts: 140

Bikes: Domane SLR 9 Fuji Gran Fondo 2.3 1978 Mercian

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 59 Post(s)
Often thought of tee-shirts for service folks:

Service rates $45.00 Per Hour

You watching $60.00 Per Hour

You Helping $90.00 Per Hour on up..........
Ald1 is offline  
Reply With Quote
Old 07-12-18, 05:28 PM
  #31  
draganm
b*r*ly ridi*g
 
Join Date: Jun 2011
Location: Colorado
Posts: 160

Bikes: Masi Evoluzione

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 97 Post(s)
like has been said, service is just tough, knowing how to get the crazies quickly and quietly out of your store is one of your best tools

Originally Posted by Ald1 View Post
Often thought of tee-shirts for service folks:

Service rates $45.00 Per Hour

You watching $60.00 Per Hour

You Helping $90.00 Per Hour on up..........
haha, saw a funny one too at a car shop

We fix it - $50./hr
We fix it with parts you brought in - $75./hr
We fix it after you "fixed it" - $100./hr
draganm is offline  
Reply With Quote
Old 07-16-18, 11:36 AM
  #32  
CMBravo
Junior Member
 
Join Date: Mar 2017
Location: Miami,Fl
Posts: 21

Bikes: Fuji Altamira 1.3

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 9 Post(s)
Originally Posted by Ald1 View Post
Often thought of tee-shirts for service folks:

Service rates $45.00 Per Hour

You watching $60.00 Per Hour

You Helping $90.00 Per Hour on up..........
my impression when I first saw this signs wasn't positive. Seemed arrogant and pedantic.
CMBravo is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us Archive Advertising Cookie Policy Terms of Service