Ain't that the truth...

Every time I think my bike obsession is totally out of control I just read you guys for an hour and discover I'm quite "normal".

Chuckie
(Owner of a mere four bikes)

I work for FedEx (Ground) and im sorry bro but have you mentioned what time of day you got the order in ? And have you ever considered that Cambria might have been the problem? Don't flame some company when you or the shipper is at fault. FedEx rocks and alot of people know it.... We take market share every year away from UPS.... and dont even get me started on the hack and pack cheapo shipping DHL does.

I'm sorry, but you can go with UPS's slow union asses... and you'll get it after they're done with their business customers and THEN they'll come to you. Or you can go with someone else


and by the way... to the gentleman who said "Man.........EVERYONE knows UPS and FedEX DO NOT deliver on weekends"

FedEx Home Delivery does deliver on Saturdays... you can even schedule your drop off.

Before I moved to Australia, I ordered some very expensive voltage convertors for running my photo gear, and arranged to have them delivered to my office. The FedEx guy took it upon himself to deliver to a completely different address, because a company there had a similar name. The order was replaced at no charge, and if I am to believe the FedEx dispatcher, the driver had to pay for the items, as he did not deliver to the correct address. At least they made up for their poor service.

As far as Cambria bike, from Cambria to Illinois in 2 days is not a reasonable expectation if you placed the order Wednesday. They would have handed it off to FedEx on Thursday, and given them 2 days to deliver it. Unless they specifically stated Saturday delivery, you should be expecting it on Monday. Are you angry at them, or at yourself for not reading all the fine print and doing all the math? A phone to call Cambria would have taken care of this up front.

Correction: FedEx does deliver on weekends, if the shipper specifies weekend delivery. Standard delivery is measured in business days.

I just went back and looked at the pages in my history. The choice is Overnight Delivery. Nothing about Saturday. One has to assume that they are able to read a calendar and know that if today is Friday then overnight would be Saturday. Friday day--Friday night--Saturday day, get it. If they need to ask about a Saturday delivery then it should be part of the form.

Sure there are bike shops close to me. I visited two before I ordered from Performance just like I always do, usually with the same result-"We don't stock that". I could not even get Shimano brake shoes from my LBS. And this is a big one, 5 mechanics bays, not some mom and pop store. It probably cost me more in fuel for my F250 than in postage from Performance, but I keep trying to get things locally.

UPS generally sucks. Unionized pretty much sums it up.

For those of you geographically un-informed, Cambria is about halfway between Los Angeles and San Francisco. I can't tell you if their warehouse is located there OR in another area. Lets assume its located in Cambria. Its 4-1/2 hours driving time to downtown Los Angeles. What do you think their PM cut off time is for FEDEX orders? I don't know, but I can guess. Placing an order from the mid-west (2 hours ahead of PST) means you have to place the order well in advance of the 1pm cut-off time. That is most likely why it was shipped on Thursday and not Wednesday. Sounds to me like FEDEX delivered the package on schedule based on when they received it.

The fault lies with Cambria and Cambrias customer service, unless the order was placed via the internet. If the order was placed over the internet, the fault lies with the customer; you just didn't ask enough questions. Perhaps if you had placed the order with an internet retailer in a similiar time zone OR via the phone, you might have received the product when you wanted it. I know its a bummer when expectations are not met, but in this case, I think the customer should have asked more questions when the order was placed.

S*** happens, the world won't come to an end with this one.

Cambria's also got a store in San Luis Obispo. I can't imagine they would be able to maintain the prices they do if they have a warehouse in Cambria though. I suggest everyone make a trip there to check out their shop. Stop at Mustache Pete's for lunch, and stay on Moonstone Drive. Get a beach-facing room with a jacuzzi tub and you're set. Can't go wrong there.