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X01 Eagle chain missing rollers?!?!

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X01 Eagle chain missing rollers?!?!

Old 04-28-19, 02:54 PM
  #1  
Rodon
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X01 Eagle chain missing rollers?!?!

I got a new ride from Bikesdirect a few weeks ago. It's their FLY29 Ti with X01 Eagle drivetrain. Everything was in the box as expected (in fact got the SID RLC with Debonair, not Solo Air as in BD's description) and I had no problems getting all the pieces mounted.
From the very first ride, I noticed a slight clunk or jump in the pedals when on the smaller cogs, almost as if the ratchet was skipping. I went through SRAM's derailleur setup instructions several times, checked the BB, crank, you name it.
Finally, last night I was going over it again, and saw some clumps of lube around a couple of the chain rollers. Well, poking at the clumps, it turns out there is no roller - just the rivet, in two places on the chain, not quite half way around from each other, if you follow. I guess it makes sense that I would only feel it on the smaller cogs, with less engagement or whatever.
There's no way I did anything to the chain, I've been doing short rides on smooth paved and sand roads near the house, and besides, what kind of hammering would it take to completely destroy two rollers, with no damage to cogs or chainwheel???
It looks to be the genuine article. No evidence of anyone breaking the chain and reassembling, or piecing together shorter lengths (rivets look factory). Maybe SRAM had a bad production run? Is this some new mud shedding technology that I'm not aware of?

I emailed pictures and a description to Bikesdirect for (hopefully) some warranty action. Can they refuse, with the chain considered a 'wear item', even with less than 100 miles on it?

Thanks for listening.
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Old 04-29-19, 09:25 AM
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Ironfish653
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Yup, you got a bad one. Sometimes, it happens.

Chains are made on high-speed heavily automated systems, and sometimes, there's a mis-feed. Sometimes, it gets past QC. These things crank out thousands of feet of chain an hour, so statistically, it can happen.

Hope BD makes it right. Otherwise, chains are (relatively) cheap.
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Old 04-29-19, 10:23 AM
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fietsbob 
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Ygwypf

I got a new ride from Bikesdirect a few weeks ago
You have to take all this stuff up with them , you chose to buy one of theirs ..

or just suck up the cost of buying a new chain ...

At the LBS here they assemble BD bikes for a fee, but no parts warranties ..

like you'd get, if you bought one from them ..
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Old 05-12-19, 02:20 PM
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Rodon
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Follow-up: Resolved

I did end up ordering a new chain on my own right away, while waiting on a replacement from Bikes Direct. Got the one I ordered and installed it without issue and now everything is fine, have it all dialed in and runs as smooth as butter. And I received the one from them too, so all is well.
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