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KMC Chain authenticity question, bought on Taobao

Old 05-27-21, 06:42 PM
  #26  
Crankycrank
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Originally Posted by dantonvb View Post
I just received a X9 chain bought online. The back packing states a CL559R insteady of the correct CL566R. Also the name of the manufacturer is KUELMENG insteady of KUEI MENG. Do you think it is fake? I am unable to post pictures as I have few posts.
You could contact Papa Ado from post #18. He's a KMC rep from Taiwan and could answer your question better than anyone.
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Old 05-28-21, 01:12 PM
  #27  
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Originally Posted by Crankycrank View Post
You could contact Papa Ado from post #18. He's a KMC rep from Taiwan and could answer your question better than anyone.
I tried to get in touch with him by PM, but I couldn't because I have few posts on the forum.

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Old 05-28-21, 04:30 PM
  #28  
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Originally Posted by dantonvb View Post
I tried to get in touch with him by PM, but I couldn't because I have few posts on the forum.
Either wait till you have enough posts or contact KMC directly. KMC (kmcchain.com)
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Old 05-28-21, 04:34 PM
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Originally Posted by dantonvb View Post
I tried to get in touch with him by PM, but I couldn't because I have few posts on the forum.
I PM'd them this thread for you.
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Old 05-28-21, 04:49 PM
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Originally Posted by Troul View Post
I PM'd them this thread for you.
Thank you!
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Old 05-28-21, 06:36 PM
  #31  
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Originally Posted by Crankycrank View Post
Either wait till you have enough posts or contact KMC directly
I will also contact KMC directly. Thank you.
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Old 05-29-21, 12:32 PM
  #32  
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Another good trick, don't buy random parts from random people, buy from authorized resellers so you don't have to worry about authenticity.
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Old 05-30-21, 09:59 PM
  #33  
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Originally Posted by dantonvb View Post
I just received a X9 chain bought online. The back of the package states a CL559R insteady of the correct CL566R missing link. Inside there are a 566R. Also the name of the manufacturer is KUELMENG insteady of KUEI MENG. Do you think it is fake? I am unable to post pictures as I have few posts.
Hi. KMC here. Sounds like some oddities on the package labels which usually indicates it's fake. Are you able to post pics of send me a DM yet?

In regards to counterfeit chains, we have started a global online market place monitoring initiative through Sentryc where we try to catch and take down as many fake sellers as we can on a daily basis. It's not easy to catch them all so please check product photos/description and seller's reputation carefully. Also we have a global MSRP initiative which most sellers adhere to so if the price is too good to be true, stay away.
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Old 05-31-21, 05:53 PM
  #34  
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Originally Posted by Papa Ado View Post
Hi. KMC here. Sounds like some oddities on the package labels which usually indicates it's fake. Are you able to post pics of send me a DM yet?

In regards to counterfeit chains, we have started a global online market place monitoring initiative through Sentryc where we try to catch and take down as many fake sellers as we can on a daily basis. It's not easy to catch them all so please check product photos/description and seller's reputation carefully. Also we have a global MSRP initiative which most sellers adhere to so if the price is too good to be true, stay away.
Hi Papa Ado, thank you for your post. I still can not post pictures or DM. But I made contact directly with KMC through web site. I got an email from Ricky Kao and sent him some pictures by email. The conclusion is that the chain is fake.
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Old 05-31-21, 06:13 PM
  #35  
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Originally Posted by dantonvb View Post
Hi Papa Ado, thank you for your post. I still can not post pictures or DM. But I made contact directly with KMC through web site. I got an email from Ricky Kao and sent him some pictures by email. The conclusion is that the chain is fake.
I always suggest going to the mfrs. first with questions about authentic parts. Lots of misinformation gets repeated on these threads about fake products. I've never used Taobao or Alibaba for that matter as they seem to be the worst of selling counterfeit junk. Of course Amazon, Ebay, etc. sell some fake products but you at least have some recourse. If Taobao has a feedback option please post your experience to help the rest of people that shop there and possibly slow down the market for this stuff. KMC has some of the best products in the world and customer service to go with it so please support the real deal.
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Old 05-31-21, 09:28 PM
  #36  
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Originally Posted by dantonvb View Post
Hi Papa Ado, thank you for your post. I still can not post pictures or DM. But I made contact directly with KMC through web site. I got an email from Ricky Kao and sent him some pictures by email. The conclusion is that the chain is fake.
I saw the pictures from Ricky, and agree with his conclusion. I've checked the seller's page and he sells a lot of counterfeit KMC products. We will take action and have asked our distributor in Brazil to assist. They may get in touch with you via email.
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Old 06-01-21, 05:47 AM
  #37  
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Originally Posted by Papa Ado View Post
. Also we have a global MSRP initiative which most sellers adhere to so if the price is too good to be true, stay away.
It seems that with this move, KMC is trying to position their product as super premium? I noticed that most of your lineup (11s chains anyway) are $70 and up, while eg. DuraAce or Record chains are found in the $50s
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Old 06-01-21, 08:51 AM
  #38  
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Originally Posted by Sy Reene View Post
It seems that with this move, KMC is trying to position their product as super premium? I noticed that most of your lineup (11s chains anyway) are $70 and up, while eg. DuraAce or Record chains are found in the $50s
Yeah, I'm not a fan of price fixing either but KMC chains that are the equivalent of the DA can be found for about the same price from sellers with good reputations, for now at least. Here's an example of a highly questionable seller on EBAY selling an 11 sp Dura Ace for $21.55 shipped. CN-HG901 Dura Ace XTR 11 Speed Chaina 116L Quick Link HG901 Chain MTB Road Bike | eBay Likes to advertise that they have "USA Stock" with the red, white and blue and listed as selling from Chino, CA USA except the seller is based in Mainland China and they have slightly less positive feedback that I would feel comfortable with. Real or fake? I'd pass but plenty of people will will buy it and if/when it fails Shimano gets blamed. It's a difficult thing for most global companies to deal with. Shimano has been dabbling in controlling markets for awhile now as well for instance not allowing UK and other countries sellers to sell discounted parts to the US and other markets, mainly to protect the local distributors profits. Sooo, I don't know what the answer is but it sure is a big problem for consumers and mfrs.
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Old 06-01-21, 10:21 AM
  #39  
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Originally Posted by Crankycrank View Post
It's a difficult thing for most global companies to deal with. Shimano has been dabbling in controlling markets for awhile now as well for instance not allowing UK and other countries sellers to sell discounted parts to the US and other markets, mainly to protect the local distributors profits. Sooo, I don't know what the answer is but it sure is a big problem for consumers and mfrs.
There really is not an easy way for the big business to ensure the product is genuine when the big business allows for smaller businesses to distribute there product. The solution is to just take orders directly thru the OEMs site & process the orders in-house. In theory, it should lower the cost by not relying on other sources to do the retail work, & it should also streamline the process. However, the customer will always seek a cheaper price because the "name brand" stuff is assumed to be naturally more expensive, If the big business can change that assumption, I would expect it would break the link to junk parts & change others perspective on "big business greed" .
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Old 06-01-21, 10:46 AM
  #40  
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The saying used to go "you get what you pay for", now, with so much online purchasing, needs to be changed to: "you might get what you paid for, depending on who you paid".
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