Phil Wood warrantees
03-04-08, 02:33 PM
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Phil Wood warrantees
Hey, I was wondering if any of you guys had any clue as to the extent of Phil Wood warrantees.
Believe it or not, I just stripped a phil track hub....yeah. I was removing a cog and the threads all came off with it. The hub was greased before putting the cog on and a lockring was properly installed. Would the hub be covered under the Phil Wood warrantee?
Believe it or not, I just stripped a phil track hub....yeah. I was removing a cog and the threads all came off with it. The hub was greased before putting the cog on and a lockring was properly installed. Would the hub be covered under the Phil Wood warrantee?
03-04-08, 02:42 PM
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The only way you will know is if you contact them.
service@philwood.comFrom the Phil Wood web site:
Thank you for purchasing a Phil Wood Product:
Phil Wood Hubs and Bottom Brackets are manufactured with attention to quality and detail necessary for top performance. Both Hubs and Bottom Brackets come with a warranty covering parts and workmanship for possible defects, which would be determined upon inspection by Phil Wood & Co. Any abnormal wear with non-warranty parts may be determined to be a no-fault replacement part and will be handled on an individual basis at Phil Wood & Co.
03-04-08, 03:09 PM
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Anyone here have experience dealing with Phil warrantees? I'm just super bummed and would like to get some kind of prognosis of my chances.
03-04-08, 07:29 PM
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Brett from Phil Woods is an occasional visitor to the forum. Rather than whining and gnashing your teeth, you might want to just buck up and send them an email.
They might take pity on you, or blow you off but you won't know till you ask them. And I'm betting on the first.
They might take pity on you, or blow you off but you won't know till you ask them. And I'm betting on the first.
__________________
This is Africa, 1943. War spits out its violence overhead and the sandy graveyard swallows it up. Her name is King Nine, B-25, medium bomber, Twelfth Air Force. On a hot, still morning she took off from Tunisia to bomb the southern tip of Italy. An errant piece of flak tore a hole in a wing tank and, like a wounded bird, this is where she landed, not to return on this day, or any other day.
This is Africa, 1943. War spits out its violence overhead and the sandy graveyard swallows it up. Her name is King Nine, B-25, medium bomber, Twelfth Air Force. On a hot, still morning she took off from Tunisia to bomb the southern tip of Italy. An errant piece of flak tore a hole in a wing tank and, like a wounded bird, this is where she landed, not to return on this day, or any other day.
03-04-08, 07:53 PM
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I've already contacted them through the LBS I bought the hub from. Now I just have to bring it in and get some photos sent. I'm just hoping they'll cover it under terms of use.
Having said that, it's probably my fault the hub stripped. I can't think of anything I did wrong but I must have threaded the cog on crooked because I can't think of anything else that would have done this.
Having said that, it's probably my fault the hub stripped. I can't think of anything I did wrong but I must have threaded the cog on crooked because I can't think of anything else that would have done this.
