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My Park Tool chain break broke!

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My Park Tool chain break broke!

Old 05-08-04, 10:49 AM
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pjbaz
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My Park Tool chain break broke!

Damn thing snapped this morning. Now I need to see if they'll replace it for free. I'm going to see if my LBS will exchange it and send it back as if it was theirs.

PJBAZ
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Old 05-08-04, 11:10 AM
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djbowen1
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Someone on here works for park.
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Old 05-08-04, 01:55 PM
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Retro Grouch 
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Originally Posted by pjbaz
Damn thing snapped this morning. Now I need to see if they'll replace it for free. I'm going to see if my LBS will exchange it and send it back as if it was theirs.

PJBAZ
What actually broke? If it's the pin, they'll have replacements but they won't be free because that's a disposable part. Bike shops have to pay for replacement pins too.
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Old 05-08-04, 02:29 PM
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pjbaz
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The pin snapped off but, admittedly, I did not look to see if it was replacable. Regardless, it really sucked to say the least.

PJ
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Old 05-10-04, 11:27 AM
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Park has been very cool to me. I found an email address on their web site and got great help.

Granted, the only bad break I've had is the handlebars on my PZT-1 pizza cutter during a party. I told them, and they sent new handlepars pronto. Super customer service.

http://www.parktool.com/contact.shtml
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Old 05-10-04, 05:33 PM
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pjbaz
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I looked at it and it is just the pin, now I need my LBS to order the replacement.

PJ
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Old 05-11-04, 07:02 AM
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Calvin Jones
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Feel free to contact us directly for any questions, concerns, or needs,

info@parktool.com
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