Go Back  Bike Forums > Bike Forums > Bicycle Mechanics
Reload this Page >

Exploding spoke and customer service (long)

Bicycle Mechanics Broken bottom bracket? Tacoed wheel? If you're having problems with your bicycle, or just need help fixing a flat, drop in here for the latest on bicycle mechanics & bicycle maintenance.

Exploding spoke and customer service (long)

Old 05-14-04, 06:49 PM
  #1  
cryptid01
one less horse
Thread Starter
 
cryptid01's Avatar
 
Join Date: Aug 2003
Location: East Jesus NY
Posts: 5,600

Bikes: are better than yours

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
For your consideration:

Earlier this week I broke two non-drive side spokes on my mtb, and yesterday took my wheel in to my favorite LBS for repair. I went to the back, and a tech I hadn't met before indicated he could fix me up right there. He put the wheel in the stand and started work on it. As he wrenched away, I stood chatting with the head mechanic, a nice guy whom I've known personally for some time.

After about ten minutes, the tech pulled the wheel out of the stand and laid it axle down and flexed the rim, flipped and repeated. He then put it back in the stand and started adjusting nipples again. Shortly thereafter, I stood watching as one of the spokes *exploded* out of the rim (broke at the hub flange) and shot across the room, nearly hitting the tech in the face. Even blew off the Velox. Definitely spooked him.

Upon further inspection, it was revealed that the eyelet in the rim had been destroyed as well. The service manager said it wasn't repairable (Sun Ryhno Lite). The tech said "This is a nice hub, you should keep it," and grabbed some Mavic mountain rims and offered them, saying "we could build this up for you."
He also said "and he needs to build it" while indicating head mechanic). I said I would think about it, and get back to him, as I was already later than I expected. I also mentioned that I expected a little help from their end as well.

Last night I went online and found the same rims, only in CD ceramic, for the same price the LBS was offering the base model. I ordered the ceramics for delivery next week.

Today I called the shop (tech wasn't in) and spoke with the head mechanic, told him I'd ordered the rims, and suggested I come in early next week so perhaps they could help me get riding again. He told me that was a problem, that they didn't do any work on parts not bought in their shop. I understand the reasoning, but mentioned that perhaps since I came in for two spokes and ended up leaving with no rim, perhaps they could help me out in this case. I offered to pay for all parts and materials, if they could just build the new wheel for me.

He then denied remembering anything about the prior day's incident, and I was suddenly and mysteriously put on hold for about five minutes until I got bored and hung up.

I plan to talk to the owner, with whom I also have a good relationship (many thousands of dollars over eight years good) on Monday, but I don't want to be a prick.


I'd like your opinions. Am I way out of line here? That wheel was essentially built by them last fall after an overshift resulted in massive gouging and failure of many of the drive side spokes. I feel that since the tech had done quite a bit of work on it yesterday immediately prior to the violent spoke failure, the incident was probably due to some error on his part. Was it? And, if so, what would be a reasonable request on my part to resolve the problem?

Note: I really like this shop...they're by far the best around, and I'd prefer not to have to go somewhere else. And I realize deep down this is all my fault anyway for never having the patience to learn to build wheels.

Thanks in advance for your input.
cryptid01 is offline  
Old 05-14-04, 07:01 PM
  #2  
khuon
DEADBEEF
 
khuon's Avatar
 
Join Date: Aug 2002
Location: Catching his breath alongside a road near Seattle, WA USA
Posts: 12,234

Bikes: 1999 K2 OzM, 2001 Aegis Aro Svelte

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I don't think you're out of line. It's rediculous for a shop to have a policy of not working on anything not purchased in their store. Also, it's not your fault for not having learned how to build a wheel. The extreme conclusion to that kind of reasoning would that we don't really need stores or bike manufacturers... we should all have learned how to frabricate our own bikes from scratch.
__________________
1999 K2 OzM 2001 Aegis Aro Svelte
"Be liberal in what you accept, and conservative in what you send." -- Jon Postel, RFC1122
khuon is offline  
Old 05-14-04, 07:14 PM
  #3  
Rev.Chuck
The Red Lantern
 
Rev.Chuck's Avatar
 
Join Date: Apr 2003
Location: Raleigh NC
Posts: 5,965
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
First, if the wheel had just broken two spokes, there was more breakage to come. The tech probably exaberated it by doing some unskilled truing.(Personally I don't like the "mash it on the floor" method of stress relieving, it is not controlled enought for me).

As far as the rim cost goes I am unsurprised about the price difference, mailorder is a way different kind of business operation and the cost of staying profitable is different. They also often buy stuff "second hand" from the big distributors. Not to give away wholesale pricing, but a Mavic ceramic rim cost me $55 the last time I ordered one.

They should build your wheel, it did fail in their hands. I don't care where the parts come from, myself. I may, however, not give you my lifetime true, if you buy elsewhere (I have to get something for the perks )

P.S. NOBODY forgets about a spoke shooting across the shop
__________________
Are you a registered member? Why not? click here to register. Its free, and only takes 27 seconds!
Help out the forums, abide by our community guidelines.

I am in the woods and I have gone crazy.
Rev.Chuck is offline  
Old 05-14-04, 07:23 PM
  #4  
threadend
Career Cyclist
 
threadend's Avatar
 
Join Date: Feb 2002
Location: Michigan, USA
Posts: 551
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Reasonable
You generously offered to pay for all parts and labor, they should not turn away your business, even if they didn't get the total sale, are they making that great of a living htey don't need your business? If you bring your rims in and they note a deficiency in the rims you provide, then they should decline to build those rims.
Unreasonable
Spoke shooting across the room coincidental, you have no evidence the tech caused this.

Best wishes
T/E
__________________
2003 Iceman Challenge - 2:34:55 - 897 / 2,000*
2002 Iceman Challenge - 2:39:23 - 1093 / 2,186
2000 Iceman Challenge - 2:49:18 - 1516 / 2,153
*estimated
threadend is offline  
Old 05-14-04, 07:28 PM
  #5  
cryptid01
one less horse
Thread Starter
 
cryptid01's Avatar
 
Join Date: Aug 2003
Location: East Jesus NY
Posts: 5,600

Bikes: are better than yours

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I normally do what I consider the right thing and buy my parts there. My main reason for mailordering was not cost, but the time factor...they couldn't have gotten them in the shop that quickly, based on past experience.

Rev., I'm not that long a drive from you. . .how much extra to guarantee that lifetime true? I'll source the spokes from you, if that helps.
cryptid01 is offline  
Old 05-14-04, 09:47 PM
  #6  
Rev.Chuck
The Red Lantern
 
Rev.Chuck's Avatar
 
Join Date: Apr 2003
Location: Raleigh NC
Posts: 5,965
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
With some exceptions, if I build a wheel (my parts) I will true it for free for the life of the wheel. I will usually do it for life anyway as long as the rim and spokes are new. This does not include wrapping it around a tree or the guy looking for a bomb-proof wheel to do his Bender impersonation on
__________________
Are you a registered member? Why not? click here to register. Its free, and only takes 27 seconds!
Help out the forums, abide by our community guidelines.

I am in the woods and I have gone crazy.
Rev.Chuck is offline  
Old 05-15-04, 01:43 AM
  #7  
catatonic
Chairman of the Bored
 
catatonic's Avatar
 
Join Date: May 2004
Location: St. Petersburg, FL
Posts: 5,825

Bikes: 2004 Raleigh Talus, 2001 Motobecane Vent Noir (Custom build for heavy riders)

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Hmm, ask if he would do it if you buy spokes from him
catatonic is offline  
Old 05-15-04, 04:51 AM
  #8  
belfast-biker
Clydesdale, for now.
 
belfast-biker's Avatar
 
Join Date: Apr 2003
Location: Belfast, Sunny Northern Ireland!
Posts: 4,299

Bikes: Giant Escape M2

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by khuon
It's ridiculous for a shop to have a policy of not working on anything not purchased in their store.


No, it isn't.

We agreed to install a rather large hard drive for a customer (who'd bought it from DABS at a rather good price) that turned out to be DOA.

That didn't end well.

We decided not to install parts that our competitors had profited from ever again.









Originally Posted by original poster
Last night I went online and found the same rims, only in CD ceramic, for the same price the LBS was offering the base model. I ordered the ceramics for delivery next week.

Today I called the shop and spoke with the head mechanic, told him I'd ordered the rims

Now this is plain cheeky... you want to save a few dollars on ceramic rims by buying online and bringing them to the LBS to fit?
__________________
Fat man trying to reform. slowly. :)
START 330lbs
NOW 286lbs
TARGET 168lbs
belfast-biker is offline  
Old 05-15-04, 11:02 AM
  #9  
pjbaz
Senior Member
 
Join Date: Jul 2003
Location: CT
Posts: 857
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Business IS business! If they can afford not to have a customer, ask them flat out and if so, take it to another shop.

I am constantly checking to see where I can save $$$ regardless if it's online. That being said, I usually do just as well, sometimes better, at the LBS.

If a shop refuses to build something because you didn't buy it there ask them if they can understand your point of view. Be polite. I'd explain that the rim was junk (they already know this), based on past experiences they don't seem too quick with their orders and that bothers you because you want to be back on the trail, and cost is obviously a factor. See what they have to say...don't talk first at this point. Let them respond to your concerns.

See if in the future they can work with you on prices, not saying they have to match the Web, but to get closer is alright. I bought a scuba reg from a local shop which matched an unbelievable online price even after I said they just needed to be close. I told the guy I'd even pay them what I'd have to pay online for shipping costs (online reg was $120 + $20 sh = $140) and he matched the online retailer for the $120! He got the business for sure.

PJBAZ
pjbaz is offline  
Old 05-15-04, 12:19 PM
  #10  
Hunter
NOT a weight weenie
 
Hunter's Avatar
 
Join Date: Dec 2000
Posts: 1,762
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
It is not unreasonable for a shop not to want to worl on things not purchased there. The first thing I can come up wit his liability. Example: Customer buys X-Mart bike, brings it to me to rebuild, bike fails after on them during a ride a few weeks later. They bring it back saying, "you worked on it....."
Same goes for your wheels. Now on the other hand I would build them for you no sweat, however it would be made clear that besides, build issues that any mechanical failure of that product would not be my responsibility, and would not be held liable for warranty issues if the rims failed etc. if however you bought everything from me then replacement would be immediate providing yo did not do anything beyond the realm of reason while riding.
I don't want to sound like a prick either but I will say that you do not sound like one as well. A middle ground can be met that sastifies evryone involved.
Hunter is offline  
Old 05-15-04, 04:46 PM
  #11  
Ebbtide
Senior Member
 
Ebbtide's Avatar
 
Join Date: May 2003
Location: Ohio's Cycling Capital, America's North Coast.
Posts: 4,617
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I would question going back after being "on hold" for five minutes. If I pulled that crap on my job, I'd be standing in the unemployment line. Having known these men for years makes it worse.
Ebbtide is offline  
Old 05-15-04, 04:47 PM
  #12  
belfast-biker
Clydesdale, for now.
 
belfast-biker's Avatar
 
Join Date: Apr 2003
Location: Belfast, Sunny Northern Ireland!
Posts: 4,299

Bikes: Giant Escape M2

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Hunter
A middle ground can be met that sastifies evryone involved.


The middle ground is clear - if you want the LBS to work on your bike, don't go cheap by expecting them to work on parts you've sourced more cheaply elsewhere.
__________________
Fat man trying to reform. slowly. :)
START 330lbs
NOW 286lbs
TARGET 168lbs
belfast-biker is offline  
Old 05-15-04, 07:42 PM
  #13  
OneTinSloth
(Grouchy)
 
Join Date: Mar 2003
Posts: 3,643
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
i dunno, i think they're being a tad unreasonable. they'd get the money for the spokes, rim strip, probably the tire, plus the wheelbuilding charge. and just flat out refusing to work on anything that wasn't bought from that shop is ridiculous. so if i brought my bike that i snagged off ebay in for a tune-up, they wouldn't work on it? or if i bought i bike at another shop, because they didn't carry that line, then brought it in for service because their mechanics are better they wouldn't work on it? i just don't see the sense in refusing to give sevice to someone who's willing to pay for it.

i once bought a set of high-dollar hubs at another shop, then took them to another shop where i bought the rims, spokes, rim tape, tires and tubes, and had them build them up for me, just because i know that the wheelbuilder there is better than the wheelbuilder at the shop where i bought the hubs. although, i probably would've just had it all done at the first shop if they had the rims i wanted in stock...the second shop had the hubs, but for $50 more...i could've tried to haggle with shop #2, but why go to the trouble if i KNOW i can get it cheaper elsewhere? plus, they got the money from all the parts i bought, plus the labor charge for the wheelbuilding.
OneTinSloth is offline  
Old 05-15-04, 09:39 PM
  #14  
Brian Ratliff
Senior Member
 
Brian Ratliff's Avatar
 
Join Date: May 2002
Location: Near Portland, OR
Posts: 10,113

Bikes: Three road bikes. Two track bikes.

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 39 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
To give my 2 cents. What the policy of the bike shop is should not be the question. They have the policy they have. However, I would consider it rude to go and get parts online, then have the bike shop work on them. If you are building the wheels yourself, then go ahead and get the rims, spokes, hubs at different places. If you want the bike shop to work on your bike, then you get the parts at the bike shop. It is the same principle as going into a restaurant bringing your own food. It is your right to shop for the best price, but it is their right to refuse you if you do.

About the issue of the shop being responsible for the shot out rim: The practice of stress relieving the spokes on a newly built wheel by putting it on the floor and flexing the rim is perfectly okay. That said, it is probably not a good idea to do it on a used wheel, but if they did it and a spoke broke, then it probably means that you had more broken spokes coming your way in the future from that wheel, and soon.

You did say that this bike shop is the best around, so servicing a customer with a big job who gets their parts elsewhere is not in their best interest. A bike shop which will build wheels would not be one I would try to make compete for their work. Not many bike shops do that anymore, and if they are willing to do it for less then $200, then I would not go bringing in parts purchased from the internet.
__________________
Cat 2 Track, Cat 3 Road.
"If you’re new enough [to racing] that you would ask such question, then i would hazard a guess that if you just made up a workout that sounded hard to do, and did it, you’d probably get faster." --the tiniest sprinter

Last edited by Brian Ratliff; 05-15-04 at 09:49 PM.
Brian Ratliff is offline  
Old 05-16-04, 08:16 AM
  #15  
cryptid01
one less horse
Thread Starter
 
cryptid01's Avatar
 
Join Date: Aug 2003
Location: East Jesus NY
Posts: 5,600

Bikes: are better than yours

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Thanks to all for your input. . .if I were expecting 100% agreement, I certainly wouldn't have posted in a forum populated by so many shop employees.

Apparently the economics of the typical bike shop are not such that the service department can turn a profit without tapping into the retail markup to help cover overhead. Whether or not that is a sound business model is a question for another day, I suppose. For now, let that dead horse lie.

I am more curious about the comments some have given hinting that my wheel was already trashed (i.e. non-repairable or soon to be) when I went to the shop in the first place. This is outside my realm of experience. Do two non-adjacent broken spokes indicate the rim is totally ruined and should be disposed of? If this is common knowledge among experts, I certainly won't press the issue at my LBS, and I'll find someone else to build my new wheels, no hard feelings, etc.

Thanks again.
cryptid01 is offline  
Old 05-16-04, 08:32 AM
  #16  
Moonshot
Now with racer-boy font!
 
Moonshot's Avatar
 
Join Date: Jan 2004
Location: East Alabama
Posts: 1,272

Bikes: 2004 Litespeed Tuscany, Trek 5500, Breezer Storm, Bianchi road bike (fixed)

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by gastrocnemius
I'll find someone else to build my new wheels, no hard feelings, etc.
I spend money at my LBS (>$400 last year) and I buy online too.

Yesterday, they installed a cassette that I bought online for me (I don't have the tools). If they would have refused to do this installation, I'd never darken their door again and I doubt as a consumer I'm in the minority here.
__________________

www.eastalabamacycling.org
Moonshot is offline  
Old 05-16-04, 11:47 AM
  #17  
belfast-biker
Clydesdale, for now.
 
belfast-biker's Avatar
 
Join Date: Apr 2003
Location: Belfast, Sunny Northern Ireland!
Posts: 4,299

Bikes: Giant Escape M2

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Moonshot
I spend money at my LBS (>$400 last year) and I buy online too.

Yesterday, they installed a cassette that I bought online for me (I don't have the tools). If they would have refused to do this installation, I'd never darken their door again and I doubt as a consumer I'm in the minority here.

And if they close coz everyone is getting on their high horse and not using them, where are you going to get your bike stuff installed? Another LBS? What if they close too, coz you're saving a few cents buying stuff for them to install, online?
__________________
Fat man trying to reform. slowly. :)
START 330lbs
NOW 286lbs
TARGET 168lbs
belfast-biker is offline  
Old 05-16-04, 11:48 AM
  #18  
Brian Ratliff
Senior Member
 
Brian Ratliff's Avatar
 
Join Date: May 2002
Location: Near Portland, OR
Posts: 10,113

Bikes: Three road bikes. Two track bikes.

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 39 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
To Moonshot: Installing a cassette to a wheel is a job which takes less than 5 minutes; they probably do not even charge you. That is a small job. Building a wheel can take up to 2 or 3 hours and the expertise of a wheel builder. That is a large job.

To gastrocnemius: No, having two spokes fail is not a sign that the _rim_ is shot, but it is a sign that the wheel should be fully rebuilt with new spokes or be replaced. The rim being shot is the result of not recognizing this and trying to salvage a wheel by just replacing the broken spokes. A spoke should never break by lateral force (such as stress relieving). Such a spoke will break very quickly under normal riding conditions. The bike shop should have recognized this and recommended a different course of action instead of trying to replace the broken spokes. Just out of curiosity, how much was the bike shop charging to rebuild your wheel? Did they cut you a deal for the work because of the rim being damaged in their hands?
__________________
Cat 2 Track, Cat 3 Road.
"If you’re new enough [to racing] that you would ask such question, then i would hazard a guess that if you just made up a workout that sounded hard to do, and did it, you’d probably get faster." --the tiniest sprinter
Brian Ratliff is offline  
Old 05-16-04, 12:28 PM
  #19  
cryptid01
one less horse
Thread Starter
 
cryptid01's Avatar
 
Join Date: Aug 2003
Location: East Jesus NY
Posts: 5,600

Bikes: are better than yours

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Brian Ratliff
Just out of curiosity, how much was the bike shop charging to rebuild your wheel? Did they cut you a deal for the work because of the rim being damaged in their hands?
I don't know how much they were going to charge me for the spoke replacement. I assumed they would charge a fair price as always.

The deal I finalized after speaking with the owner this afternoon was they would build my new wheels (yes, front also) with the mailorder rims, my existing hubs, and I pay for spokes and labor. He alluded to both the fact that the wheel should have been totally rebuilt and to my long-time customer status as factors.

I am satisfied (and much more knowlegeable). . .he will continue to get my business. Thanks to all who provided helpful input.
cryptid01 is offline  
Old 05-16-04, 03:23 PM
  #20  
Retro Grouch 
Senior Member
 
Retro Grouch's Avatar
 
Join Date: Feb 2004
Location: St Peters, Missouri
Posts: 29,278

Bikes: Catrike 559 I own some others but they don't get ridden very much.

Mentioned: 12 Post(s)
Tagged: 0 Thread(s)
Quoted: 1163 Post(s)
Liked 32 Times in 24 Posts
Originally Posted by Brian Ratliff
To Moonshot: Installing a cassette to a wheel is a job which takes less than 5 minutes; they probably do not even charge you. That is a small job. Building a wheel can take up to 2 or 3 hours and the expertise of a wheel builder. That is a large job.
If it takes 2 or 3 hours to build a wheel, the person building it isn't an experienced wheelbuilder.
Retro Grouch is offline  
Old 05-16-04, 05:18 PM
  #21  
Brian Ratliff
Senior Member
 
Brian Ratliff's Avatar
 
Join Date: May 2002
Location: Near Portland, OR
Posts: 10,113

Bikes: Three road bikes. Two track bikes.

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 39 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Retro Grouch: you are probably right, but the point is still there. The cassette is a quick job where the wheel build is a not-quick job. Heck, with the cassette, you can buy $15 worth of tools (chain whip + lock ring remover) and save the gas lugging the wheel to the shop.
__________________
Cat 2 Track, Cat 3 Road.
"If you’re new enough [to racing] that you would ask such question, then i would hazard a guess that if you just made up a workout that sounded hard to do, and did it, you’d probably get faster." --the tiniest sprinter
Brian Ratliff is offline  
Old 05-16-04, 06:33 PM
  #22  
Moonshot
Now with racer-boy font!
 
Moonshot's Avatar
 
Join Date: Jan 2004
Location: East Alabama
Posts: 1,272

Bikes: 2004 Litespeed Tuscany, Trek 5500, Breezer Storm, Bianchi road bike (fixed)

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Brian, I wasn't trying to draw any comparison between replacing a cassette and rebuilding a wheel. I was just saying if my LBS refused to install a part just because I bought it off the Internet I would not be inclined to trade with them anymore.

And I was a little off topic. I'm sorry about that.
__________________

www.eastalabamacycling.org
Moonshot is offline  
Old 05-17-04, 07:06 AM
  #23  
Don Cook
Senior Member
 
Don Cook's Avatar
 
Join Date: Sep 2003
Location: Memphis TN
Posts: 816

Bikes: Raleigh, Benotto, Schwinn, Trek

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Your story is just another of many, many reasons to avoid bikes shops. Unless I'm just browsing to pick up some inexpensive doo-dad, where I can get it and go without talking to anyone but whoever rings up the sale, I don't have anything to do with them. I do know that there are bound to be some good ones out there. But that's similar to trying to find the honest used car salesman, you know there's gotta be one, but who can afford the search and the aggrevation?
Don Cook is offline  
Old 05-17-04, 10:02 AM
  #24  
cerewa
put our Heads Together
 
cerewa's Avatar
 
Join Date: Jun 2003
Location: southeast pennsylvania
Posts: 3,155

Bikes: a mountain bike with a cargo box on the back and aero bars on the front. an old well-worn dahon folding bike

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I more or less agree with Don Cook. I do my own work on my bike because then i know if I didn't get it quite right I don't have to shell out more money (and the pain in the butt of traveling to the bike shop, waiting, etc) to get it fixed. Repair professionals (for bikes, cars, and all kinds of other things) are notorious. Some are good, but the ones that aren't will often need two or more attempts before they can fix a problem.
cerewa is offline  
Old 05-17-04, 08:29 PM
  #25  
Rev.Chuck
The Red Lantern
 
Rev.Chuck's Avatar
 
Join Date: Apr 2003
Location: Raleigh NC
Posts: 5,965
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
"But that's similar to trying to find the honest used car salesman, you know there's gotta be one, but who can afford the search and the aggrevation?"

"Repair professionals (for bikes, cars, and all kinds of other things) are notorious."



OH, nice. Thanks for the sweeping inflammatory generalizations. Good work, pat yourselves on the back.
__________________
Are you a registered member? Why not? click here to register. Its free, and only takes 27 seconds!
Help out the forums, abide by our community guidelines.

I am in the woods and I have gone crazy.
Rev.Chuck is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Shrevvy
Classic and Vintage Sales
8
09-30-17 08:08 PM
balrog687
Touring
4
03-09-16 02:33 PM
2Fer
Touring
18
07-28-10 10:42 PM
gman26
Bicycle Mechanics
5
02-17-09 04:15 PM
moki
Framebuilders
0
07-25-08 02:53 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.