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Small Parts for Sachs/SRAM hub gear

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Small Parts for Sachs/SRAM hub gear

Old 06-23-09, 03:58 PM
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cyqlist
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Small Parts for Sachs/SRAM hub gear

My 8 year old Sachs Pentasport/SRAM P5 won't shift into low gear anymore, and I suspect the problem is a broken "locating sleeve", which is the red plastic thing between the axle and the clickbox. What's broken off is the little nib that aligns the slot in the outer shifting tube (so that the corresponding lever in the clickbox can depress the inner rod without depressing the outer tube along with it, if you can picture that).



I've asked at the LBS where I bought the hub 8 years ago and they have not been helpful so far. In web searches so far I've found only one place that sells the part, sbrsports.com, and it's in the UK while I am located in the US. Would it be reasonable for me to order from them?

Any other suggestions?
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Old 06-23-09, 04:09 PM
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Thought I had two spare ones but could not find any. Sorry. Can you use some plastic glue and glue on the missing or a similar piece?
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Old 06-23-09, 05:50 PM
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Read this thread about SRAM parts support for their IGH products.

https://www.bikeforums.net/showthread...ght=sram+parts

A email to Mr Fowler at SRAM may get you the part you need at no cost if they have any. His email address is "bfowler at sram dot com". He is their head of tech support and dealer service I believe. He sent me a quantity of iM9 parts I wanted.
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Visit and join the Yahoo Geared Hub Bikes group for support and links.
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Old 06-23-09, 06:53 PM
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The quality of SRAM IGH spare parts is EXTREMELY (and I can't emphasize that extermeley enough), ****ing ******baggery poor. For example - our shop has on order SRAM dualdrive IGH shift rods for the last 3 months with nary a reply.

**** SRAM. Shimano actually supports their products.
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Old 06-24-09, 09:03 AM
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First off, I believe you have correctly diagnosed the problem. That little nub that's broken off is vital to keep the slot in the outer sleeve facing forward, otherwise, as you observed, both fingers in the clickbox will actuate the outer sleeve.
As others have observed, Sram North America does not list replacement parts, so your bike shop will have a lot of difficulty sourcing them.
Calling Sram directly is probably your best bet.
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Old 06-25-09, 02:34 PM
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I used the contact suggested by tatfiend above and got a pleasant reply indicating that the needed part will be sent to me, but that

"Ordinarily, we would have you go though your local bicycle shop for this
type of part. However, because you've had an issue with [bike shop],
I'm more than happy to get this part to you directly."

And
"We've also contacted [bike shop] to remind them that obtaining this
particular part is simply a phone call away for them."

Which would seem to indicate that perhaps the situation has recently improved?
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Old 06-26-09, 02:03 AM
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Yellow jersey in Madison, WI stocks those parts as well as Aaron's Bicycle Repair in Seattle. (same part as used on Sram S7)

If you are located in Canada, I'd suggest getting in touch with Curbside Cycles in Toronto.

Otherwise, you can easily get this particular part from the UK.

My experience is that smaller parts for the internals are much more of a pain in the neck. For spare parts, it really is impossible to beat Sturmey-Archer.
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Old 06-30-09, 05:28 PM
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Happy to report that I received the parts from SRAM today and my bottom gear is working again



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