Bicycle Mechanics Broken bottom bracket? Tacoed wheel? If you're having problems with your bicycle, or just need help fixing a flat, drop in here for the latest on bicycle mechanics & bicycle maintenance.

Mavic Warranty?

Old 03-19-11, 10:51 AM
  #1  
dploy
Senior Member
Thread Starter
 
Join Date: Sep 2010
Location: St. Augustine, FL
Posts: 139

Bikes: 2009 Cannondale C6, Trek Nav 1.0

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Mavic Warranty?

My Mavics are starting to corrode where the spokes meet the wheel. They are 9 months old - I would call this pre-mature corrosion.

Anyone think this should be covered by warranty?
dploy is offline  
Old 03-19-11, 11:23 AM
  #2  
furballi
Senior Member
 
Join Date: Mar 2010
Posts: 919
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Performance has unconditional warranty and will take back the rim with this type of failure mode. You'll need to contact the place of purchase for warranty info.
furballi is offline  
Old 03-19-11, 11:27 AM
  #3  
FBinNY 
Senior Member
 
Join Date: Apr 2009
Location: New Rochelle, NY
Posts: 36,049

Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter

Mentioned: 121 Post(s)
Tagged: 1 Thread(s)
Quoted: 4331 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I don't know about Mavic's warranty policy, but IMO it isn't a warranty issue. Warranty covers defects, not normal (or abnormal) wear and tear.

Aluminum rims are drilled after anodizing. that means that the sides of the spoke holes are unprotected much the same way Achille's heel was. When I build wheels I use a dab of grease on the holes (before building) to protect them from water wicking and starting corrosion. On my bikes in Cozumel Mexico, I replenish that with LPS-3 annually.

Getting back to Mavic. It would be nice if they took extra steps to protect the spoke holes, and maybe they do. But what's reasonable and appropriate for most of the world, can come up short in Ft. Lauderdale.

Your unusually harsh environment calls for some extra care on your part. Not only is it more humid than average, there's salt in the air and puddles, which will accumulate in any crevice (like between the nipple and rim) as the water evaporates, and accelerate corrosion.

If the wheels are still OK and you've caught it early on, I'd skip the warranty process, and pull the tires, douse the rim's spoke holes with a pressure water spray to flush out any remaining salt, dry them in my solar oven (car parked in the sun, with one window cracked open an inch) then spray them with LPS-3 or an equivalent.
__________________
FB
Chain-L site

An ounce of diagnosis is worth a pound of cure.

“Never argue with an idiot. He will only bring you down to his level and beat you with experience.”, George Carlin

“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN

WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FBinNY is offline  
Old 03-19-11, 12:48 PM
  #4  
jimc101
Senior Member
 
Join Date: Oct 2007
Location: West Yorkshire, United Kingdom
Posts: 5,406
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 274 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Is this a Mavic wheel, or the wheel just has a Mavic rim?
jimc101 is offline  
Old 03-19-11, 01:26 PM
  #5  
dploy
Senior Member
Thread Starter
 
Join Date: Sep 2010
Location: St. Augustine, FL
Posts: 139

Bikes: 2009 Cannondale C6, Trek Nav 1.0

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by jimc101 View Post
Is this a Mavic wheel, or the wheel just has a Mavic rim?
They are the stock wheels that came w/C'dale. OK - So I do ride along a beach road...but is that an excuse for them to start going? They are low-end Mavics and its not a huge problem right now - but I hate to have a spoke break one day and cause me injury.

Funny thing is that I also have a Trek I ride ON the beach at low tide for two hours at a time, at least three days a week for two years now. I can't find any corrosion, rust or damage on that bike and it's steel!
dploy is offline  
Old 03-19-11, 01:33 PM
  #6  
jimc101
Senior Member
 
Join Date: Oct 2007
Location: West Yorkshire, United Kingdom
Posts: 5,406
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 274 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
The warranty issue should be taken up with your dealer / Cannondale, it's nothing to do with Mavic. not sure they are Mavic wheels tho, what hubs do they have?
jimc101 is offline  
Old 03-19-11, 01:47 PM
  #7  
mrrabbit 
Senior Member
 
mrrabbit's Avatar
 
Join Date: Dec 2007
Location: San Jose, California
Posts: 3,323

Bikes: 2001 Tommasini Sintesi w/ Campagnolo Daytona 10 Speed

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 61 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by dploy View Post
They are the stock wheels that came w/C'dale. OK - So I do ride along a beach road...but is that an excuse for them to start going? They are low-end Mavics and its not a huge problem right now - but I hate to have a spoke break one day and cause me injury.

Funny thing is that I also have a Trek I ride ON the beach at low tide for two hours at a time, at least three days a week for two years now. I can't find any corrosion, rust or damage on that bike and it's steel!

1. Gather together a bunch of like-minded folks.
2. Ride along a beach road everyday.
3. Don't bother cleaning your bike or wheels - leave it to the LBS tune-up dude who has to take your $%^& outside and take a hose to it for you.
4. All together when a spoke mysteriously snaps - all fall and cry out loud, "My eye! My eye!".
5. Have a pro-bono lawyer come along just in time in an ambulance to save the day.
6. File your class-action lawsuit.

There, I have the formula all laid out for you...

(This must be the 6th thread in a month where someone is just looking for someone to blame something on...)

=8-)
__________________
5000+ wheels built since 1984...

Disclaimer:

1. I do not claim to be an expert in bicycle mechanics despite my experience.
2. I like anyone will comment in other areas.
3. I do not own the preexisting concepts of DISH and ERD.
4. I will provide information as I always have to others that I believe will help them protect themselves from unscrupulous mechanics.
5. My all time favorite book is:

Kahane, Howard. Logic and Contemporary Rhetoric: The Use of Reason in Everyday Life
mrrabbit is offline  
Old 03-19-11, 01:52 PM
  #8  
FBinNY 
Senior Member
 
Join Date: Apr 2009
Location: New Rochelle, NY
Posts: 36,049

Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter

Mentioned: 121 Post(s)
Tagged: 1 Thread(s)
Quoted: 4331 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by mrrabbit View Post
1. Gather together a bunch of like-minded folks.
2. Ride along a beach road everyday.
3. Don't bother cleaning your bike or wheels - leave it to the LBS tune-up dude who has to take your $%^& outside and take a hose to it for you.
4. All together when a spoke mysteriously snaps - all fall and cry out loud, "My eye! My eye!".
5. Have a pro-bono lawyer come along just in time in an ambulance to save the day.
6. File your class-action lawsuit.

There, I have the formula all laid out for you...

(This must be the 6th thread in a month where someone is just looking for someone to blame something on...)

=8-)
I think you're being a bit unfair here. I agree that it probably isn't a warranty issue, but think it was a legitimate question from someone who feels the product didn't serve him well.
__________________
FB
Chain-L site

An ounce of diagnosis is worth a pound of cure.

“Never argue with an idiot. He will only bring you down to his level and beat you with experience.”, George Carlin

“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN

WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FBinNY is offline  
Old 03-19-11, 02:32 PM
  #9  
mrrabbit 
Senior Member
 
mrrabbit's Avatar
 
Join Date: Dec 2007
Location: San Jose, California
Posts: 3,323

Bikes: 2001 Tommasini Sintesi w/ Campagnolo Daytona 10 Speed

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 61 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by FBinNY View Post
I think you're being a bit unfair here. I agree that it probably isn't a warranty issue, but think it was a legitimate question from someone who feels the product didn't serve him well.
Well...we'll just have to agree. I think he's whining, and the admission that it's a lower-line rim just makes me add, "You get what you pay for."

=8-)

If it were a case of "9 months out, several tune-ups, regular cleaning, easy riding, and low and behold - 3 eyelets just ripped out!!!", then I'd be willing to discuss the particulars and whether or not finger pointing is justified.

=8-)
__________________
5000+ wheels built since 1984...

Disclaimer:

1. I do not claim to be an expert in bicycle mechanics despite my experience.
2. I like anyone will comment in other areas.
3. I do not own the preexisting concepts of DISH and ERD.
4. I will provide information as I always have to others that I believe will help them protect themselves from unscrupulous mechanics.
5. My all time favorite book is:

Kahane, Howard. Logic and Contemporary Rhetoric: The Use of Reason in Everyday Life
mrrabbit is offline  
Old 03-19-11, 02:41 PM
  #10  
jimc101
Senior Member
 
Join Date: Oct 2007
Location: West Yorkshire, United Kingdom
Posts: 5,406
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 274 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I don't think that is has even been established that the rims have the issue, from dploy's initial description it could be the nipples, we don't even know it it is a Mavic wheel, just that the wheel has a Mavic rim.
jimc101 is offline  
Old 03-19-11, 02:46 PM
  #11  
Mondoman
Senior Member
 
Join Date: Apr 2008
Location: A Latvian in Seattle
Posts: 1,020
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
dploy: I'm a bit unclear as to exactly what is corroding -- is it the rim, or the spokes? As others have noted, it's pretty unlikely that Mavic made your whole wheel, so any warranty issues would be the responsibility of whoever sold you that wheel as part of the bike (dealer, representing Cannondale).

For lower-end bikes, wheels are a major non-obvious way to save costs by using lower-quality components. I recently wore out the hub of my Giant MTB's stock rear wheel (rim by WTB, spokes unknown, "Formula" hub) to find out that unlike e.g. Shimano hubs, the Formula hub is not rebuildable, and thus I had to buy a whole new rear wheel ($200 for a very nice locally-hand-built one with a Shimano XT hub).

Anyway, my brother lives in Florida and his year-old Diamondback MTB started showing rust on the spokes of the OEM wheels -- turns out that to save money, the spokes were *non-stainless* steel. Perhaps yours are also not stainless? In that case, it'll be tough to keep them from rusting in your saltwater beach environment. You might try spraying the spokes with something like the aerosol version of Boeshield T9, which I found at Sears in Florida a few years ago. Just make sure you don't get it on the rims' braking surfaces (or clean it off if you do)!

If you've got aluminum spoke nipples instead of brass, that could be a problem in highly moist corrosive environments like yours. Here's a thread discussing this:
http://forums.roadbikereview.com/sho....php?p=1073769

Bottom line: I'd take it into the shop you bought it at to have them take a look at it and give you an opinion. Hopefully, they'll also have suggestions on preventing future corrosion under local (St. Aug) conditions. Good luck!
Mondoman is offline  
Old 03-19-11, 02:56 PM
  #12  
FBinNY 
Senior Member
 
Join Date: Apr 2009
Location: New Rochelle, NY
Posts: 36,049

Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter

Mentioned: 121 Post(s)
Tagged: 1 Thread(s)
Quoted: 4331 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
IMO and for whatever that's worth, I don't think corrosion is ever a warranty issue. It a maintenance issue.

Let's be real, we want nice lightweight bikes, so we buy stuff made of reactive metals, notably aluminum. To save weight we have all the machinery exposed.

Yes, we expect some weather protection, but that's only a matter of degree. After that, and especially in harsh environments like the Florida coast, or northern winters with salt and sand on roads, corrosion protection becomes the owners responsibility. It's easy to prevent, or at least slow down, but when it happens it doesn't fall under the definition of manufacturing defect.
__________________
FB
Chain-L site

An ounce of diagnosis is worth a pound of cure.

“Never argue with an idiot. He will only bring you down to his level and beat you with experience.”, George Carlin

“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN

WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FBinNY is offline  
Old 03-19-11, 03:28 PM
  #13  
BikeWise1
30 YR Wrench
 
BikeWise1's Avatar
 
Join Date: Aug 2005
Location: Oxford, OH
Posts: 2,007

Bikes: Waterford R-33, Madone 6.5, Trek 520

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
It's nothing a few drops of Boeshield wouldn't have prevented....
BikeWise1 is offline  
Old 03-19-11, 03:34 PM
  #14  
Sixty Fiver
Bicycle Repair Man !!!
 
Sixty Fiver's Avatar
 
Join Date: Sep 2007
Location: YEG
Posts: 27,276

Bikes: See my sig...

Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 43 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Riding on the coast is far harsher than anything I have to deal with here in the frozen wastes of Canuckistan... FB pretty much nailed it right here.

"Your unusually harsh environment calls for some extra care on your part. Not only is it more humid than average, there's salt in the air and puddles, which will accumulate in any crevice (like between the nipple and rim) as the water evaporates, and accelerate corrosion. "

Better quality wheels with stainless spokes and eyelets will resist corrosion, I would use anti-seize on the spokes when I built a wheel for these conditions and hey, you can wax your spokes just like you would wax a steel bike to protect it and this makes a great deal of difference in how spokes handle really hostile environments.
Sixty Fiver is offline  
Old 03-19-11, 05:45 PM
  #15  
dploy
Senior Member
Thread Starter
 
Join Date: Sep 2010
Location: St. Augustine, FL
Posts: 139

Bikes: 2009 Cannondale C6, Trek Nav 1.0

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
OK so I didn't realize the whole whell may not be Mavic - makes sense. I will take it up with the dealer.

BTW - mrrabbit your an A$$HOLE and you shouldn't have even got into the conversation...people like you who attack everyone for legit questions are the virus of this board and it's why it is going downhill - and you are the Ebola strain. Go F yourself.
dploy is offline  
Old 03-19-11, 08:29 PM
  #16  
mrrabbit 
Senior Member
 
mrrabbit's Avatar
 
Join Date: Dec 2007
Location: San Jose, California
Posts: 3,323

Bikes: 2001 Tommasini Sintesi w/ Campagnolo Daytona 10 Speed

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 61 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
dploy:

Go back and read your first two posts very carefully...

Post 1:

1. You passed judgement right off the back without providing in-depth usage, in-depth care and environmental details - then asked a question.
2. It came off the exact same way as an earlier thread regarding regarding chains...someone wanting to blame someone for a wear and tear area.

Post 2:

1. You tried to brush off as insignificant possible explanations given by others and then tossed out the future injury "bogeyman".
2. You tried to further brush off others by comparing an apple to an orange.

...all of which are behaviors I encounter from folks who tend to:

1. Whine
2. Find fault with others or an object for just about everything that goes wrong.

As I clearly pointed out to FBinNY who is obviously much more forgiving than I at the outset,


"If it were a case of "9 months out, several tune-ups, regular cleaning, easy riding, and low and behold - 3 eyelets just ripped out!!!", then I'd be willing to discuss the particulars and whether or not finger pointing is justified."


Be more detailed at the outset and save the final judgement until the end of a little discussion - myself and others will be less likely to jump all over you.

=8-)

Oh...and if you don't want people in your discussion...don't start one. It's a public forum...remember?

=8-)
__________________
5000+ wheels built since 1984...

Disclaimer:

1. I do not claim to be an expert in bicycle mechanics despite my experience.
2. I like anyone will comment in other areas.
3. I do not own the preexisting concepts of DISH and ERD.
4. I will provide information as I always have to others that I believe will help them protect themselves from unscrupulous mechanics.
5. My all time favorite book is:

Kahane, Howard. Logic and Contemporary Rhetoric: The Use of Reason in Everyday Life
mrrabbit is offline  
Old 03-20-11, 02:00 AM
  #17  
Lawrence08648
Advisor
 
Join Date: Mar 2008
Location: Central New Jersey
Posts: 544
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Whether or not it's covered under warranty, you have to go back to the dealer who sold you the wheels or the bike. Mavic won't deal with the public. I had an issue with a 32 spoke Mavic wheel, broke spokes every 50-75 miles from the start, I broke 13 spokes before I decided to respoke the wheel myself, the dealer who I bought the bike from didn't want to honor the wheel, a Performance Bike store, and Mavic refused to deal with me direct forcing me to go back to a non cooperative dealer, other dealers LBS, didn't want to do business with me because I didn't buy the wheel or bike from them. I would never buy a Mavic wheel again because there is no guarantee or warranty!
Lawrence08648 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.