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Scratch on rim of new wheel

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Scratch on rim of new wheel

Old 01-31-15, 09:55 AM
  #1  
ClarkinHawaii
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Scratch on rim of new wheel

Right out of the box--brand new Shimano RS010 wheelset from chainreactioncycles. This is really surprising because the shipping box looked as though it had not been opened since it left the factory in Malaysia, and Shimano quality control is usually impeccable, but anyway, here it is:
Scratch is 5mm long and just deep enough that you can feel it with your fingernail.

Some questions:
1. Will this scratch be felt when braking?
2. Does this scratch affect the serviceability of the wheel?
3. How thick is the sidewall of the rim at the braking surface typically? (I don't have the type of calipers that can measure)
4. My selling price of these wheelsets without scratch is US$150. How much should I knock off for the scratch?

Thanks for your help.
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Old 01-31-15, 10:03 AM
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Andrew R Stewart 
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Clarkih- I suspect that the scratch won't be felt much if at all and certainly after some miles be pretty much worn away. It shouldn't affect the serviceability of the wheels. The rim wall thickness varies from as little as maybe 2mm to almost double that at the bead hook. Are you a retail dealer or are you just flipping this wheel set? Why don't you go back to the source and ask them for compensation? To an experienced rider the scratch isn't any big deal but to some it will be the reason to avoid buying or the leverage to expect a deal. Andy.
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Old 01-31-15, 10:38 AM
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Originally Posted by Andrew R Stewart View Post
Clarkih- I suspect that the scratch won't be felt much if at all and certainly after some miles be pretty much worn away. It shouldn't affect the serviceability of the wheels. The rim wall thickness varies from as little as maybe 2mm to almost double that at the bead hook. Are you a retail dealer or are you just flipping this wheel set? Why don't you go back to the source and ask them for compensation? To an experienced rider the scratch isn't any big deal but to some it will be the reason to avoid buying or the leverage to expect a deal. Andy.
Thanks, Andy--I just flip'em for a charity thing. So if somebody DOES want a deal, what's an appropriate amount to knock off?

As far as seeking compensation from the vendor in Europe, I'm not holding out any great hopes. In fact, I think I'll do myself a favor and not even ask.
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Old 01-31-15, 11:16 AM
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The scratch is immaterial, and will be blended out by braking in short order. If the wheels are already a good value, I wouldn't feel compelled to knock anything off for this.
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Old 01-31-15, 11:21 AM
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It would be appropriate to point out the scratch when they are sold, regardless of your selling price. As you said, to do yourself a favor and save the headache of having to discuss it later.
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Old 01-31-15, 11:56 AM
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the scratch may or may not affect the selling price. for me, it wouldn't be an issue. as mentioned, probably should be pointed out to buyer, but i most likely wouldn't have even noticed.
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Old 01-31-15, 12:56 PM
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I would not give a discount for a flaw of such insignificance.
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Old 01-31-15, 01:01 PM
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Ride that one sell the pristine ones ..
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Old 01-31-15, 02:05 PM
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I agree with others.
The scratch in the brake track won't affect anything and will quickly blend in with wear (unless you're running disc brakes).

But, some customers will get excited about the tiniest detail. I'd knock $5 off of it, and be upfront about it.
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Old 01-31-15, 02:34 PM
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Thanks, Guys--

The hardest part of my gig is setting up appointments with customers and then waiting for them when they are late (often) and then dragging wheel boxes down to the back of the McDonald's parking lot (this is a CLASS operation!).

What I absolutely do NOT need is the hassle of setting up a succesful meet-up only to have a customer reject the merchandise for some reason. Or even worse, to consummate a successful sale, only to have the guy want a refund as soon as he gets home and checks the wheels out.

I really think I lose a lot of prospects by being TOO upfront about possible problems; but I'm trying to build a good reputation and integrity is number one with me.

I believe there is a fine line between being upfront enough and being too upfront about possible issues. I'm still working on finding that line. Thanks again.
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Old 01-31-15, 02:49 PM
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You carry a Liability Policy?
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Old 01-31-15, 03:49 PM
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That scratch is irrelevant. I'd understand some buyer complaining about it, but you'd be surprised how many "mechanics" make worse scratches when they build a bike.
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Old 01-31-15, 04:21 PM
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Do you stock a couple of wheels?

Just offer the customers Unscratched - Full Cost, or tiny scratch in the brake track for -$5. Have both rims with you so the customer can choose.

Keep in mind, many of the old steel rims had textured brake tracks. All you need to do is add 1000 more scratches, and it will be just perfect
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Old 01-31-15, 04:38 PM
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The concept of having to discount something that doesn't have a set price is a bit strange to me. It's not like there's a published price, and these are 2nd quality goods.

However, I'm something of a throwback when it comes to stuff like this. Decades ago, when I was in retail, we wouldn't blink about something like this. Even on a brand new bike, we'd talk around it by telling the customer that we didn't charge extra for a small chip or scratch, and now he doesn't have to worry about getting his first one. We'd simply offer to touch it up, and nobody ever made an issue of it.

Back then, folks bought bikes to ride and were less concerned over blemishes, but I know that that's no longer true, though a scratch where the brakes will camouflage it quickly shouldn't be an issue. To avoid the issue, I'd mention it, followed immediately by "don't worry, the brakes will blend it out soon enough" and leave it there. The customer sees what he gets and is either OK or not. If he asks for another wheel, or a break, take it up then.
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