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Bikeflights damage claim?

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Bikeflights damage claim?

Old 11-02-17, 06:40 PM
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merziac
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Bikeflights damage claim?

Anyone have experience with this, looks like a tough ask, their disclaimer reads like a legal brief.
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Old 11-02-17, 06:47 PM
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Only advice that may be useful is to keep all packing material and box till things are resolved.

You probably have a good guess about when the damage occurred.
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Old 11-02-17, 06:52 PM
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Tx rep, yeah they want several 8 x 10 glossy pics with arrows, stories, etc. Took a bunch already and waiting for a callback, we'll see.


Originally Posted by repechage View Post
Only advice that may be useful is to keep all packing material and box till things are resolved.

You probably have a good guess about when the damage occurred.
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Old 11-02-17, 07:29 PM
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Can't be any worse than getting a claim paid by Fed Ex. Yes, I understand bike flights just brokers with Fed Ex, but I think their insurance is a third party and not Fed Ex.
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Old 11-02-17, 07:49 PM
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A friend had a claim, they handled it professionally.
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Old 11-02-17, 08:34 PM
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Originally Posted by jiangshi View Post
A friend had a claim, they handled it professionally.
I had a recent claim and it was handled promptly.

!5+ shipments and zero issues.
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Old 11-02-17, 09:12 PM
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Originally Posted by merziac View Post
Anyone have experience with this, looks like a tough ask, their disclaimer reads like a legal brief.
Friend of mine just shipped his $4000 plastic Cervelo. He must not have removed the rear derailleur or something, because the dropout broke and yup, the plastic dropout is not replaceable. Bikeflights insurance has an exception for dropout breakage. They don't cover it. He's out an entire expensive frame.
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Old 11-02-17, 09:40 PM
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Tx guys, yep they have alot of cut and dryed bullet points and have good reviews so hopefully they take care of this. I think it will be some gray area to sort through.
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Old 11-02-17, 09:43 PM
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I bet there could be an epoxy/metal plate backstop hack for this, obviously not good as new but Mcgiverable. Send it to me!


Originally Posted by ppg677 View Post
Friend of mine just shipped his $4000 plastic Cervelo. He must not have removed the rear derailleur or something, because the dropout broke and yup, the plastic dropout is not replaceable. Bikeflights insurance has an exception for dropout breakage. They don't cover it. He's out an entire expensive frame.
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Old 11-02-17, 11:37 PM
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Originally Posted by merziac View Post
I bet there could be an epoxy/metal plate backstop hack for this...
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Old 11-02-17, 11:41 PM
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Bingo!
Originally Posted by 3alarmer View Post
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Old 11-03-17, 12:45 AM
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Originally Posted by ppg677 View Post
Friend of mine just shipped his $4000 plastic Cervelo. He must not have removed the rear derailleur or something, because the dropout broke and yup, the plastic dropout is not replaceable. Bikeflights insurance has an exception for dropout breakage. They don't cover it. He's out an entire expensive frame.
Has he talked to Calfee or Ruckus or some such company? Most plastic bike damage can be repaired these days.
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Old 11-03-17, 02:05 AM
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Its not actually insurance, its declared value for extra cost so its kind of self insurance by them which explains their having a disclaimer for every conceivable separate scenario and component. Like I said their disclaimer reads like legal brief and I would encourage everyone to read it before you even pack a bike for them to ship.


Originally Posted by wrk101 View Post
Can't be any worse than getting a claim paid by Fed Ex. Yes, I understand bike flights just brokers with Fed Ex, but I think their insurance is a third party and not Fed Ex.
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Old 11-03-17, 06:41 AM
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I know Iíve had zero luck with Fed Ex and UPS on claims. Basically they always revert to ďpacked poorlyĒ response. UPS even denied one for poor packing that was packed by a UPS store (I was the buyer).

As far as broken hanger, not taking off RD is poor packing. And on a CF bike, even more so. I wouldnít expect them to pay.

In the end, BIkeflights is just a broker, they donít ship anything. So the handling is done by the same as Fed Ex, no better, no worse. Only one reason I use bikeflights, they are cheaper for me than using my own account with FedEx. If they ever lose the price edge, Iíll stop using them.

So when people report good service out of bikeflights they are really reporting good service out of FedEx.

As far as type of insurance, if I was running bikeflights I would go the self insured route too. Most shipments are probably in the $500 to $600 range. So thatís their max exposure. Even on the Cervelo, they only were taking a $4000 risk (or whatever level the shipper bought). For this they collect a fee. I wouldnít be surprised if this insurance fee isnít a major portion of their profit! Companies tend to buy insurance on multimillion dollar risks and self insure below that.

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Old 11-03-17, 08:14 AM
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If Bikeflights uses 3rd party shipping insurance (do they?), claim should be straightforward. I have no experience with them personally. Except for the particular damage of the shipment with the broken RD hanger. If derailleur dropout damage is not covered, it's not covered. SOL. Should have removed the RD before shipping.

For those that don't know: Fedex and UPS do not offer insurance, despite what is implied by their shipping fees. If they choose to compensate for something damaged in shipment, it is at their discretion. They will always claim it is poorly packed as first line of defense, whether or not it has any basis at all in fact. Clearly corporate policy. Anyhow, never ever ship anything of value without 3rd party insurance. Chances are they won't pay and if they do it will take forever and involve a lot of headaches. UPS is worse, btw. Count on them to throw everything at least 8 feet.

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Old 11-03-17, 09:50 PM
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Bikeflights does not use Fedex "insurance" so far as I know. They are self insured or 3rd party insured. Have had one claim with them that they handled completely and promptly with no argument. Much better than my experience dealing with Fedex or UPS directly. Take pictures of packing and bike in box for shipment. Take copious pictures upon receipt and as you are unpacking. With that documentation I have generally had success with Fedex and UPS.
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