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Bike Recyclery - My Experience

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Bike Recyclery - My Experience

Old 01-28-19, 07:56 PM
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Dawes-man
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Bike Recyclery - My Experience

Please note: After beginning this thread I found Justyne, the owner of Bike Recyclery, to be conscientious and responsible. I am now completely happy with the service she provides and am happy to recommend her business. If you read on you will see what happened and how the problem occurred.
Tokyo, 3rd April 2019
********************************************************************
What can you do when an online vintage parts seller misrepresents an item, you buy it, find it’s not as described and then find your messages to them requesting a refund are ignored?

This is what is happening to me with an outfit in Fort Collins, Colorado, called Bike Recyclery.

They have some very nice looking shifter pulleys they describe as “NOS Sturmey Archer Braze On Guide Pulley: Alloy - 1950's & 1960's - RARE”. As I was building a 1956 English machine with a brazed-on mount for a pulley I ordered 2 (they were so nice I ordered an extra one for a ‘future project’… as one does).



However, when they arrived I tried one on an SA mount and found the screw thread was the wrong size - they were M4 size instead of Imperial. As anyone who has worked with Sturmey Archer parts knows, their screws have never been metric. I’ve found that even modern SA pulley screws, made in Taiwan, screw right into fittings from the 40s to the 60s.

I sent an email on the 18th January pointing this out and that “as nice as they are and as much as I like them I have no use for them and therefore want to return them.”

6 days later, on the 25th, having heard nothing, I sent another message asking them to reply to the first.

Then, 3 days later, still nothing so yesterday I sent a message via their Facebook page This has come up with a tick, meaning they’ve read it, but they haven’t replied.

Is there such a thing as a consumer protection agency in Fort Collins? All I can find are adverts for specialist lawyers in consumer law. I only have experience in the UK and here in Japan: in both places there are local consumer complaints offices who will advise you and approach a business on your behalf.

Any ideas anyone?

Lastly, I am not claiming Bike Recyclery knowingly misrepresented the pulleys as Sturmey Archer but I do think they should have checked the screw size. At the time of posting this thread, however, I see they are still claiming the parts are Sturmey Archer. That is odd.

Last edited by Dawes-man; 04-03-19 at 12:48 AM. Reason: To correct initial misconceptions
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Old 01-28-19, 08:09 PM
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I too had a problem with them. I purchased some vintage TA crank shorteners to deal with my knee problems. When I got them, the left side had of course been cross threaded but seemed adequate and it was my only option to get riding at the time so I kept them and carefully cleaned the threads. Three months later the left pedal fell out, $75 down the drain.

The braze-on pulleys were the same size as the clamp ons. Phooey. They'll probably take them back, stay on them.
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Old 01-28-19, 09:05 PM
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If you paid via credit card or paypal, you can dispute the charge. Other payment methods, I'm not sure what your rights are.

Edit: I just checked their website and found a 10% off sale while the owner is supposedly away Jan. 22- Feb. 6 and "semi-available." If so, it's poor customer service to not respond timely to your query, no matter what reason, if nothing else to say let me check when I get back.

Last edited by bargainguy; 01-28-19 at 09:09 PM.
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Old 01-28-19, 09:07 PM
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Originally Posted by clubman View Post
I too had a problem with them. I purchased some vintage TA crank shorteners to deal with my knee problems. When I got them, the left side had of course been cross threaded but seemed adequate and it was my only option to get riding at the time so I kept them and carefully cleaned the threads. Three months later the left pedal fell out, $75 down the drain.

The braze-on pulleys were the same size as the clamp ons. Phooey. They'll probably take them back, stay on them.
Sorry to hear of your troubles, both with the dealer and your knees.

Yes, I will. Thanks!
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Old 01-28-19, 09:09 PM
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Originally Posted by bargainguy View Post
If you paid via credit card or paypal, you can dispute the charge. Other payment methods, I'm not sure what your rights are.
That's an idea. Thanks. I'll get in touch with my credit card company. I haven't so far because I remember a few years ago being told that as I has authorised the payment there was nothing they could do. It's worth a try.
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Old 01-28-19, 11:02 PM
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Not to be confused with The Recyclery, a wonderful non-profit co-op in Chicago.
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Old 01-29-19, 12:21 AM
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Whoever runs that place is just clueless, no idea why/how they wound up selling bike stuff. Sometimes the lack of seller knowledge can result in good deals, but you better really know what you're buying.

Got what I ordered from them for the most part, it was a bulk lot of steerer tubes. They could not have done a worse job packing the box though, no packing material at all. Just 20lbs of steel loose in a flat rate box, amazing it was even delivered with how destroyed the box was.
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Old 01-29-19, 08:19 AM
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Glad I saw this thread, they have a couple of things I have been wanting... Close call for me .... OP Thanks for the warning and I hope you get this problem straightened out
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Old 01-29-19, 08:54 AM
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Hmm. I've purchased from her previously with no issues, just 4-5 months ago on the last one. Something must have changed there, too bad if so.
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Old 01-29-19, 09:07 AM
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Originally Posted by PilotFishBob View Post
Hmm. I've purchased from her previously with no issues, just 4-5 months ago on the last one. Something must have changed there, too bad if so.
Yep, me too. A good choice in my book for some hard to find stuff. You just have to do your research to make sure it's the right part
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Old 01-29-19, 10:25 AM
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I'm sorry the OP did not get what he was looking for. However, I've bought stuff from them and been pleased with the product and shipping times. I would buy again from them if they had the component I needed and the price was fair.
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Old 01-29-19, 10:48 AM
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I didn't want to start a pile-on of these guys. The products look good and the prices fair. As suggested, there's probably a lack of expertise distributed throughout the company to maintain quality control. Their buyer obviously has some bike knowledge given their stock, pricing and descriptions but probably can't inspect every item for faults, in my case, cross-threaded pedal holes. Poor packing is inexcuseable.

Last edited by clubman; 01-29-19 at 10:55 AM.
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Old 01-29-19, 10:57 AM
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I’ve had a few good experiences dealing with them.
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Old 01-29-19, 10:58 AM
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If you did E-Bay/PayPal, just open a dispute.

You could, of course, change the scews, but for $25, I'd want it to work.

Make sure you double check the threads. The British have done some odd things, for example, I think the Raleigh fender bolts were different than just about anything else.
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Old 01-29-19, 11:03 AM
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Buying stuff on ebay, or buying used (or NOS, or "NOS") bike parts on the internet, one way or another, is a form of gambling. I often do well. I often don't do that well. I have a hard time blaming the enablers. Uh, I mean, the sellers.
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Old 01-29-19, 01:22 PM
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Originally Posted by PilotFishBob View Post
Hmm. I've purchased from her previously with no issues, just 4-5 months ago on the last one.
Yeah, me too. Got the Stronglight crank for the PX-10 cheap-cheap.

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Old 01-29-19, 01:38 PM
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If you can't get a hold of them online, try to telephone them to get an authorization number. Contact Info.

Per their stated return policy, a NOS item that was improperly listed can be returned, with a refund of all shipping charges.

RETURNS
Used and vintage merchandise will be sold as-is. Please understand that these parts have been used or are up to 60 years old. While we cannot and will not guarantee used parts, we do our best to work something out with you. Each part is thoroughly cleaned, inspected, and tested by a professional mechanic (when possible), so the risk of a defective product is significantly lower than on Ebay, Craigslist, or via other private party sales networks. *Used cassettes & chainrings are sold as-is, and returns will not be accepted due to them skipping with your drivetrain. We cannot reasonably test these to ensure they will work with your old or even new drivetrain parts. We do our best to examine the parts to ensure an accurate description of the condition. New merchandise may be returned within 30 days. The buyer is responsible for all return shipping costs, and original shipping charge will not be refunded. If you used a free shipping coupon code, Bike Recyclery's actual shipping costs will be deducted from your refund of the purchase price.If the merchandise has been opened or shows signs of being installed or used, a 30% restocking fee will be charged. New merchandise is defined as any product listed as "New" or "New in Box (NIB)". In the event of an obvious mistake in a listing, or we send you the wrong part, we will refund the original price and original shipping charge. We will also pay return shipping, up to the amount of the original shipping charge. These are rare occurrences, but we don't want you to pay for our mistakes!

Please contact us before sending an item back. Returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
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Old 01-29-19, 07:02 PM
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Originally Posted by Vintage_Cyclist View Post
. Each part is thoroughly cleaned, inspected, and tested by a professional mechanic (when possible),
'When possible' means, no used part can be returned, even if faulty. Not good, you've got better coverage on ebay.
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Old 01-29-19, 07:09 PM
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Originally Posted by clubman View Post
'When possible' means, no used part can be returned, even if faulty. Not good, you've got better coverage on ebay.
Most Ebay ads say "no returns". Thats when you have to rely on Paypal. They almost always side with the buyer.
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Old 01-29-19, 07:13 PM
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Originally Posted by Wileyone View Post
Most Ebay ads say "no returns". Thats when you have to rely on Paypal. They almost always side with the buyer.
Well, I refund defective items, always have. And if an item is described to be in working condition and it arrives otherwise, I think your odds of getting a refund are good. But that's another thread.

Caveat emptor with these guys.
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Old 01-29-19, 07:23 PM
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Originally Posted by clubman View Post
'When possible' means, no used part can be returned, even if faulty. Not good, you've got better coverage on ebay.
If I understand the original poster correctly, the misrepresented items were sold as New Old Stock.
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Old 01-29-19, 07:32 PM
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I've purchased several items from the Bike Recyclery, all were correctly described and were good deals from my perspective:

Nervar Cyclotouriste Chainring Set: 50.4mm - 54t & 40t + two Chainring Guards - Bike Recyclery
NOS Campagnolo Gran Turismo Rear Derailleur: Long Cage - Touring - 1970's - Bike Recyclery
Schwinn "News Flash" Bulletins LOT: 1970 to 1984 - Plus 1981 Bicycling Magazine / Advertisements / Sales Register / Calendars / Color Guide... - Bike Recyclery

Count me as a happy customer, I wouldn't hesitate to buy again.

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Old 01-30-19, 02:55 AM
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Thank you for your comments, everyone. I'm glad to see many have had good experiences with Bike Recyclery.

Justyne, the owner, has replied to my message via Facebook. I'll reprint it here in full in the interests of fairness.

For what it's worth, Justyne, the owner of the BR, comes over to me as a basically good, sincere person. And her offer of a choice of refunds is perfectly fair. The only thing I would say is that she is wrong to think I had any way of knowing where she was... Perhaps it would be a good idea to put a note on her website in the future pointing out she would be unable to deal with enquiries until a certain date.

"I am sorry for the slow reply. As you have seen I am out of town, and have had quite limited access to the internet (and spotty internet when I do). I hope you can understand, I strive to provide as quick of a reply as I can, but being a one human company it is not always possible.

I am also sorry about the screws, I sincerely did not know (sturmey archer is not my knowledge base, myself preferring performance road, track, and mountain bikes.

I want to make this right for you. I have two options. Either way, I'll give you a special coupon for 20% off your next order for all the hassle.

1) Return the pulleys for a full refund

2) Keep the pulleys, and accept a $35 partial refund.

What do you think?

Happy pedaling,

~Justyne"
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Old 01-30-19, 10:28 AM
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Originally Posted by Dawes-man View Post

For what it's worth, Justyne, the owner of the BR, comes over to me as a basically good, sincere person. And her offer of a choice of refunds is perfectly fair. The only thing I would say is that she is wrong to think I had any way of knowing where she was... Perhaps it would be a good idea to put a note on her website in the future pointing out she would be unable to deal with enquiries until a certain date.
I do agree she should make it blazingly clear on the site that she’s out of town- I can’t see the site right thru my phone-

But bargainguy mentioned he saw it in post #3:

“Edit: I just checked their website and found a 10% off sale while the owner is supposedly away Jan. 22- Feb. 6 and "semi-available."”
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Old 01-30-19, 12:56 PM
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Originally Posted by samkl View Post
not to be confused with the recyclery, a wonderful non-profit co-op in chicago.
+1
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