Go Back  Bike Forums > Bike Forums > Classic & Vintage
Reload this Page >

Velo Orange Customer Service Rocks!!!

Classic & Vintage This forum is to discuss the many aspects of classic and vintage bicycles, including musclebikes, lightweights, middleweights, hi-wheelers, bone-shakers, safety bikes and much more.

Velo Orange Customer Service Rocks!!!

Old 06-11-19, 09:06 AM
  #1  
Essthreetee 
Senior Member
Thread Starter
 
Essthreetee's Avatar
 
Join Date: Jun 2012
Location: Central California
Posts: 976

Bikes: 2001 LeMond Nevada City, Ď92 Merlin Titanium, '84 Torpado Super Strada, Ď84 Schwinn Tempo, '81 Bianchi Limites, '73 Raleigh Supercourse

Mentioned: 12 Post(s)
Tagged: 0 Thread(s)
Quoted: 132 Post(s)
Likes: 0
Liked 11 Times in 9 Posts
Velo Orange Customer Service Rocks!!!

I love the VO cranks and am currently using their Grand Cru 50.4 on my Merlin. One thing that I like them is the crank extractor bolts that are part of them. Yesterday I was cleaning the bike and noticed that one of the extractor bolts was missing.
I contacted them this morning to inquire about purchasing a replacement (I didnít see them on their website). I got a reply within an hour letting me know that they would send one out.
I appreciate the fact that they responded so quickly and positively, I wish more companies followed suit.

Just wanted to share.
__________________
"They ain't following me, I'm just in front." - Rubber Duck

lol <---- does that look like someone drowning to anyone else?
Essthreetee is offline  
Old 06-11-19, 09:23 AM
  #2  
Fahrenheit531 
50th Anniversary Edition
 
Fahrenheit531's Avatar
 
Join Date: Aug 2013
Location: Tucson, AZ
Posts: 3,452

Bikes: Schwinn Paramount ('71) and Volare ('78); Raleigh Competition GS ('79)

Mentioned: 24 Post(s)
Tagged: 0 Thread(s)
Quoted: 543 Post(s)
Liked 55 Times in 30 Posts
A refreshing change from "I will NEVER deal with (insert name) again because (insert rant)!!!!!!!"
Thank you.
__________________
A race bike in any era is a highly personal choice that at its "best" balances the requirements of fit, weight, handling, durability and cost tempered by the willingness to toss it and oneself down the pavement at considerable speed. ~Bandera
Fahrenheit531 is offline  
Old 06-11-19, 11:26 AM
  #3  
mkeller234
Rustbelt Rider
 
mkeller234's Avatar
 
Join Date: Oct 2008
Location: Canton, OH
Posts: 8,607

Bikes: 1990 Trek 1420 - 1978 Raleigh Professional - 1973 Schwinn Collegiate - 1974 Schwinn Suburban

Mentioned: 9 Post(s)
Tagged: 0 Thread(s)
Quoted: 97 Post(s)
Likes: 0
Liked 12 Times in 8 Posts
Iíve always had positive experiences dealing with VO as well. Glad to hear they are still going strong.
mkeller234 is offline  
Old 06-11-19, 12:05 PM
  #4  
Squeeze
High Plains Luddite
 
Join Date: Jul 2013
Location: Colorado
Posts: 577

Bikes: '90s MTBs, '96 Allez

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 144 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
I had a problem installing a pair of their brake levers that I later realized might have been my fault due to my own inexperience with that kind of lever (VO City Brake Levers). They sent me another pair at no cost to me. Fantastic! And yes, I've since ordered other stuff from them and I'm sure I will in the future.
Squeeze is offline  
Old 06-11-19, 12:10 PM
  #5  
scarlson
Senior Member
 
Join Date: Jun 2010
Location: Medford MA
Posts: 133

Bikes: Ron Cooper touring, 1959 Jack Taylor 650b super touring tandem, Vitus 979, Joe Bell painted Claud Butler Dalesman, Colin Laing curved tube tandem

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 40 Post(s)
Liked 23 Times in 16 Posts
I recently asked them a fairly technical question and within 24 hours they had responded with a detailed response, including a recommendation *not* to buy the product they were selling, because it would likely not work for my specific application (Rustines half-hood with Mafac dual cable tandem brake lever). Agreed - they are amazing.
scarlson is offline  
Old 06-11-19, 12:22 PM
  #6  
ryansu 
Ride.Smile.Repeat
 
ryansu's Avatar
 
Join Date: May 2011
Location: Seattle WA
Posts: 1,776

Bikes: 2009 Handsome Devil, 1978 Motobecane Grand Touring, 1987 Nishiki Cresta GT, Former bikes; 1986 Miyata Trail Runner, 1979 Miyata 912, 2011 VO Rando, 1999 Cannondale R800, 2012 Soma Smoothie, 1986 Schwinn Passage

Mentioned: 47 Post(s)
Tagged: 0 Thread(s)
Quoted: 463 Post(s)
Liked 40 Times in 33 Posts
I briefly had a VO Rando bike I ordered as a frame set from them and I noticed that not long after ordering the bike the new ones had cool metal head-badges, mine had a decal. I inquired about getting a head badge and they sent me one right out. Wish I still had that bike (Stupid Economy)

ryansu is offline  
Old 06-12-19, 02:29 AM
  #7  
52telecaster
ambulatory senior
 
52telecaster's Avatar
 
Join Date: Dec 2016
Location: Peoria Il
Posts: 2,649

Bikes: Bob Jackson World Tour, 81 miyata 912 and 86 miyata 312.

Mentioned: 35 Post(s)
Tagged: 0 Thread(s)
Quoted: 816 Post(s)
Likes: 0
Liked 21 Times in 10 Posts
I love their portuer bars with 23.8 diameter. They've always done me right.
52telecaster is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.