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Velo Orange Customer Service Rocks!!!

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Velo Orange Customer Service Rocks!!!

Old 06-11-19, 09:06 AM
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Velo Orange Customer Service Rocks!!!

I love the VO cranks and am currently using their Grand Cru 50.4 on my Merlin. One thing that I like them is the crank extractor bolts that are part of them. Yesterday I was cleaning the bike and noticed that one of the extractor bolts was missing.
I contacted them this morning to inquire about purchasing a replacement (I didnít see them on their website). I got a reply within an hour letting me know that they would send one out.
I appreciate the fact that they responded so quickly and positively, I wish more companies followed suit.

Just wanted to share.
"They ain't following me, I'm just in front." - Rubber Duck

lol <---- does that look like someone drowning to anyone else?
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Old 06-11-19, 09:23 AM
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A refreshing change from "I will NEVER deal with (insert name) again because (insert rant)!!!!!!!"
Thank you.
A race bike in any era is a highly personal choice that at its "best" balances the requirements of fit, weight, handling, durability and cost tempered by the willingness to toss it and oneself down the pavement at considerable speed. ~Bandera
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Old 06-11-19, 11:26 AM
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Iíve always had positive experiences dealing with VO as well. Glad to hear they are still going strong.
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Old 06-11-19, 12:05 PM
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I had a problem installing a pair of their brake levers that I later realized might have been my fault due to my own inexperience with that kind of lever (VO City Brake Levers). They sent me another pair at no cost to me. Fantastic! And yes, I've since ordered other stuff from them and I'm sure I will in the future.
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Old 06-11-19, 12:10 PM
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I recently asked them a fairly technical question and within 24 hours they had responded with a detailed response, including a recommendation *not* to buy the product they were selling, because it would likely not work for my specific application (Rustines half-hood with Mafac dual cable tandem brake lever). Agreed - they are amazing.
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Old 06-11-19, 12:22 PM
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I briefly had a VO Rando bike I ordered as a frame set from them and I noticed that not long after ordering the bike the new ones had cool metal head-badges, mine had a decal. I inquired about getting a head badge and they sent me one right out. Wish I still had that bike (Stupid Economy)

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Old 06-12-19, 02:29 AM
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I love their portuer bars with 23.8 diameter. They've always done me right.
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