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Velomine safe to order from? Received this message...

Old 12-04-19, 01:53 PM
  #1  
polymorphself 
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Velomine safe to order from? Received this message...

I ordered a wheel set from Velo mine the other day and just received this email which is odd:

”Thank you for your order. The shipping dept brought me your order along with all of the other credit card orders. We have had a number of stolen credit cards used at our site. Because of this we have had to implement a verification process on all credit card orders. We have struggled to find a fool proof way to verify credit cards. We have been listing items on Bike Exchange ,and they informed us of the process that they use that has proven to be effective. They have credit card customers send a copy of their I.D. with their shipping address along with a photo of the credit card they used to make the purchase. We wouldn't need the numbers from the back, and we would only need to see the last four numbers on the card, and the customer’s name. Since they have instituted this process they haven't had a stolen card get through at their site. Because of their success we have adopted the same verification process. If you don't feel comfortable sending this information we understand. The only other option we have is to have you reorder using PayPal which provides protection to both of us. Let us know what you would like to do.

Thank you,

Ben Cole

Velo Mine”

Thoughts?
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Old 12-04-19, 02:23 PM
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No chance I would do what they are asking.
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Old 12-04-19, 02:25 PM
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Get on the TELEPHONE and talk to a human. I don't believe this for a millisecond and your card activity is between you and your financial institution. Time to call the card company and talk.

Suspect you may experience shenanagins unless you do and none of us here knows better than the credit card company/bank.
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Old 12-04-19, 02:25 PM
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It's just odd because I've seen this site recommended on the C&V forum several times. This email just does not seem like something that would come from a safe and professional site.
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Old 12-04-19, 02:34 PM
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I have purchased many products from VeloMine ... They are first rate and super friendly , just call them if you are concerned ..

ETA : I have only used PayPal to order but all orders were without incident.
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Old 12-04-19, 02:36 PM
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I've ordered from them many times, but if I were you I would pick up the phone and call them.
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Old 12-04-19, 02:39 PM
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Sounds Janky I agree you should call them and talk to a human
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Old 12-04-19, 02:40 PM
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I just responded to the email asking that they cancel my order. I may consider re-ordering with Paypal after speaking with someone.
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Old 12-04-19, 02:53 PM
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Frankly, I would not have answered an email that I thought was suspicious. I'd use the publicly available phone number to call and speak to someone, and ask specifically about the email. There is just too much of this kind of thing, especially approaching the holidays, that it is not worth the risk.
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Old 12-04-19, 03:00 PM
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Originally Posted by noobinsf View Post
Frankly, I would not have answered an email that I thought was suspicious. I'd use the publicly available phone number to call and speak to someone, and ask specifically about the email. There is just too much of this kind of thing, especially approaching the holidays, that it is not worth the risk.
You're right. Too late. They did respond immediately and say they would issue the refund. We'll see what happens.
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Old 12-04-19, 03:09 PM
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This sort of process is something they should elaborate on up-front if you express a preference to use your credit card. At best, this is a process that someone hasn't thought through adequately.
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Old 12-04-19, 03:13 PM
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Originally Posted by USAZorro View Post
This sort of process is something they should elaborate on up-front if you express a preference to use your credit card. At best, this is a process that someone hasn't thought through adequately.
My thoughts exactly.
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Old 12-04-19, 03:25 PM
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That's not an unusual request from a small, low volume specialty business. I've purchased through companies that had similar payment issues (not bikes, mostly health supplements). No problems in more than a year of buying from those companies.

A couple of years ago that included CBD sellers who had to jump through payment hoops because not only did the laws vary so much from state to state, but regional enforcement was often erratic and bordered on shakedowns of legitimate businesses. So some sellers required a scan of a customer's ID, etc. Others used proxies, go-betweens for payments when there were issues about whether PayPal could be used. For awhile some even requested crypto-currency.

Most larger, high volume online retailers are short-cutting security in favor of customer convenience so they don't lose sales. They should be requiring better security, but they don't want to lose a customer to another high volume discounter that makes it easier to purchase.

Same with many meatspace stores. For years local grocery stores often asked to see photo IDs to verify credit or debit card purchases. They rarely do that anymore. Ditto small local restaurants that have little or no security -- like the Asian delivery restaurant in my neighborhood that requires the credit card number and security code. They do phone orders only, no online ordering option.

So I often check my bank balance for sketchy looking transactions. So far, so good. Yeah, it seems risky to give out credit card numbers with security codes. But for some small specialty businesses it's either that or send a check or money order. My compromise is a low per-purchase spending limit or ATM withdrawal limit, with immediate texts to notify me. Even my own ATM withdrawals notify me when I draw three $20 bills because it exceeds the $50 limit I've set. But some folks will use other debit/credit cards separate from their primary banking account.
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Old 12-04-19, 04:05 PM
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As somebody who works on the other side of this, in music retail, i can affirm that the struggle against credit card fraud is very real for retailers. The credit card companies make it difficult to impossible to definitively verify a credit card purchase is not fraudulent, putting the risk 100% in the hands of the retailer. The solution that is being recommended to you is not unreasonable, in my opinion, and does seem to help the retailer against fraud, assuming the buyer does not go through the trouble of creating a fake ID and physical copy of the credit card, which is highly unlikely. What most people dont understand is that the credit card companies protection against fraud to the buyer is not footed by the credit card company. If a card is stolen, used, and disputed by the cardholder, then the chargeback bill is footed by the retailer, not the credit card company. There is considerable risk in filling internet orders. Paypal offers an additional level of protection, but results in higher transaction fees to the retailer.
Hope this helps.
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Old 12-04-19, 04:18 PM
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NEVER respond to a suspicious email, this is all the really good scammers need. In a case like this you can go to their public site, inform them you won't continue with out person to person follow up on the phone.
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Old 12-04-19, 04:27 PM
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Originally Posted by polymorphself View Post
I just responded to the email asking that they cancel my order. I may consider re-ordering with Paypal after speaking with someone.
Sheesh, the ONE thing you don't do with a suspicious email is reply to it! It's very easy to spoof email addresses. Please for your sake just pick up the phone and call next time this happens.
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Old 12-04-19, 05:02 PM
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I ordered a set of wheels from Velomine earlier this year. At that time the browser I was using showed 'Not Secure' in front of the IP address at the top of the page. I told them this and was reluctant to use my credit card via their website. They sent me a 'Paypal Invoice' instead via email. I paid the invoice using a credit card - no problems.

Currently, the Velomine website does not show the 'Not Secure' warning using the same browser as previous.
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Old 12-04-19, 05:10 PM
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Originally Posted by Rollfast View Post
Get on the TELEPHONE and talk to a human. I don't believe this for a millisecond and your card activity is between you and your financial institution. Time to call the card company and talk.
I have bought from Velomine before. I don't doubt they've been burned. If they ship product and the card turns out to be bad, they have to eat the loss I think. Unless Ben Cole and crew have gone of the deep end somehow, I would have no problem purchasing from them. Call them on the phone. If necessary, you might need to get your cc company involved.
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Old 12-04-19, 05:17 PM
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Chiming back in to say that IMO any retailer, internet or otherwise that goes down this road is woefully remiss to not include the invitation up front to call and verify what they are doing.

And while I realize they may or may not be equipped to handle an influx of customer service like this may present, they will have to wrangle the fallout one way or another.
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Old 12-04-19, 05:22 PM
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I’ve ordered a couple of wheelsefs from Velomine and was very pleased. Each time I also spoke with Ben on the phone prior to purchasing. They are reputable.
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Old 12-04-19, 05:42 PM
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First time I ordered from Velomine they issued me a refund less than $.05 on my card and told me to reply with the exact amount of the refund once it showed up on my statement. Ben said that once they had verified my card was legit, I wouldn't have to go through the card verification process again. Everything worked out fine with the order.

Sounds like they've changed to a new verification process - but I wanted to point out that they've been doing some sort of card verification process for at least a year.

Next time I ordered from them, I used Paypal - no reason other than I'm in Canada and its more convenient for both me and many US vendors.

Hope this helps, Velomine has some uncommon parts at great prices.
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Old 12-04-19, 05:50 PM
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I’m lucky enough that I can just stop by there on my way home. I do sometimes PayPal and order ahead and just pick up though.

Great to work with!
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Old 12-04-19, 06:03 PM
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Originally Posted by greg3rd48 View Post
I’ve ordered a couple of wheelsefs from Velomine and was very pleased. Each time I also spoke with Ben on the phone prior to purchasing. They are reputable.
Yes they are and they are very competitive with anyone on the web . Never a disappointment using them
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Old 12-04-19, 06:59 PM
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I've also purchased a couple wheelsets from Velomine..good company to work with. I wouldn't be concerned with what they are asking. Call them and sort it out.
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Old 12-04-19, 08:43 PM
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I woulda ...

built my own.

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