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Anyone else constantly being shaken down for money on ebay?

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Anyone else constantly being shaken down for money on ebay?

Old 05-06-11, 01:54 PM
  #1  
mazdaspeed
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Anyone else constantly being shaken down for money on ebay?

So recently I've had an ever increasing amount of buyers complaining about the things they've bought from me. Nothing was actually wrong with any of these things, yet I keep getting very similar emails that usually follow:

Item not as described: Hello blah blah I was very upset when I went to install this or that and noticed that blah blah please respond with a solution or I will have to file a paypal dispute.

I think maybe what's happening is people are screwing things up when they install them, or they realize it's not what they wanted, and they take advantage of ebay and paypal's policies that allow them to act like belligerent children and get refunds.

This has literally happened over ~25% of things I've sold. Usually after I explain to them how to install whatever it is and that nothing is actually wrong with it, they drop it, but sometimes I am forced to issue a refund or partial refund because of the draconian ebay/paypal policies.

I've also had one case where the buyer claimed they received an empty box, to which paypal sided with them and I had to give them a refund, allowing them to presumably keep the parts and the money.

I think that if one so desired to, they could buy things and not actually pay for them just because of said policies.

This, on top of the ever increasing fees, makes me question whether it's even worth using ebay anymore.

What do you guys think?
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Old 05-06-11, 01:58 PM
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I like ebay less and less but beyond craigslist and selling parts to BF members I'm not sure what the other options are. As a buyer I think you could easily take advantage of ebay policies and screw sellers if you wanted. Ebay will alway side with the buyer.
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Old 05-06-11, 02:02 PM
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I think ebay has gone to total and complete sht as a seller. Now, they only calculate feedback for 12 months, so even if you have 5000+ feedback, just one bad feedback in a year can give you a low feedback score if you don't sell much. Now this could be seen as good as you have a chance to have 100% feedback again but it blows for people who don't sell much and get an ******* buyer. And, of course, you can't leave bad feedback as a seller, this is stupid. They should have come up with something better. Paypal is 100% with buyers now not sellers. The fees are atrocious. I mainly sell on forums now and use ebay just for unusual or cheap stuff. As a buyer ebay is fine, I would never sell regularly on ebay unless it was small cheap items that are easy to ship.

I used to go to ebay as a buyer to find deals, while I am sure there are some out there, I now use it to buy cheap stuff from Hong Kong, like spare computer items. It's just full of spammy small parts from 3rd world countries.
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Old 05-06-11, 02:07 PM
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I quit seling on ebay. my last two auctions were enough. I lost $20+ on a NOS in the box 1st gen Athena RD. also more and more if there isn't a BIN now price I just keep looking
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Old 05-06-11, 02:29 PM
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I have had near 0 issues maybe I am just lucky? I usually use a buy it now or best offer format though.
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Old 05-06-11, 02:33 PM
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I've seen this for months now. I'm not about to tolerate it.

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Old 05-06-11, 02:35 PM
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ebay is a pain in the butt for buyers and sellers. I <3 CL.. no shipping, no fees, no returns. Though i do live in a major metro area where almost everyone uses craigslist, so there are lots of customers
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Old 05-06-11, 02:37 PM
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I've only had one "problem" with a buyer, and I threatened him with bad feedback, so he went away. First time I've ever bluffed my way out of anything.
My problem is the commissions by both ebay and paypal cut too deep.
I'm done, I guess.
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Old 05-06-11, 02:40 PM
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I sold off a bunch of my vintage stuff a few years ago with no issues. Now I still have a few things to sell, but the fees and horror stories have got me in a "couldn't be bothered" mood for a while. I'll probably just list them here, and get less than top dollar, with less worry. Nothing very exciting to sell anyway.
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Old 05-06-11, 02:45 PM
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So a conscienceless seller can "buy" whatever he or she happens to want, without paying, just by using the old "I-got-an-empty-box" ploy? I wonder if one could continue to do so indefinitely? Ebay presumably tracks such things and after the second or third time would cut them off. That would be no help to the scammed sellers, though.
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Old 05-06-11, 02:48 PM
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Originally Posted by jonwvara View Post
So a conscienceless seller can "buy" whatever he or she happens to want, without paying, just by using the old "I-got-an-empty-box" ploy? I wonder if one could continue to do so indefinitely? Ebay presumably tracks such things and after the second or third time would cut them off. That would be no help to the scammed sellers, though.
AFAIK ebay doesn't do anything about it. I've had people win auctions then flat out refuse to pay 'because they got a better deal elsewhere', and I was unable to leave them bad feedback or do anything.
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Old 05-06-11, 02:55 PM
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Same experience here. Here is an example: buyer buys a $280 frame and asks for a refund because the BB threads are messed up and that is what his bike shop told him. They tried everything under the sun and it did not work.

Well, what can you do, you tell him to send the frame back for a refund. I receive the frame and it is Italian threaded as stated in the description, perfect threads. I ask him what BB he bought for the frame he describes an English threaded BB, of course it did not work. He doesn't care because you are screwed whatever you do.

1- You refuse the refund, PayPal claim
2- You argue , PayPal claim
3- You want to send it back he'll refuse and you'd be out the shipping cost anyways.

I mainly stick with Ebay for now because there are very few ways of getting the kind of visibility and the price levels Ebay provides. This site is a good example : sellers seem to struggle selling items for prices that would be bargains at those prices on Ebay.
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Old 05-06-11, 02:59 PM
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^ I had that happen with a Trek frameset I sold on eBay a couple of years ago. The "friend who works in a bike shop" told the buyer that a dent in the seat tube was a fatal flaw. Right. It was just buyer's remorse because he paid too much. We went back and forth over who would pay shipping to get it back to me, and I don't remember how that was resolved. I ended up hanging various components on the frame and selling it again on eBay as a complete bike. That's just the way it goes sometimes, i.e., not eBay's fault necessarily, but numbskull buyers.

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Old 05-06-11, 03:01 PM
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I always have insurance and delivery confirmation so if they claimed it didn't come my cost is covered. It definitley is all about the buyer on ebay. As a buyer I did buy a book that I never received and I filed a dispute and never got a cent, so maybe it is all about ebay. I sold an expensive horse saddle for a friend and it was the most bizarre experience I've ever had on ebay. Many many crazy e-mails, most of them demanding I stop the bidding and sell it to them at once. It was weird. I told her I would never sell any horse related items again.
As a seller I've had many buyers who simply don't pay and you report it to ebay and what happens is that they will have a dispute on their record which is the only way a seller knows if the buyer is a deadbeat. I guess you could give a negative word response even though the only choice is positive.
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Old 05-06-11, 03:15 PM
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I've never had any issues and I make a ton of money selling my goods all over the world.

If you consistently have issues your doing it wrong.
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Old 05-06-11, 03:15 PM
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Originally Posted by cyanemi View Post
I always have insurance and delivery confirmation so if they claimed it didn't come my cost is covered. It definitley is all about the buyer on ebay. As a buyer I did buy a book that I never received and I filed a dispute and never got a cent, so maybe it is all about ebay. I sold an expensive horse saddle for a friend and it was the most bizarre experience I've ever had on ebay. Many many crazy e-mails, most of them demanding I stop the bidding and sell it to them at once. It was weird. I told her I would never sell any horse related items again.
As a seller I've had many buyers who simply don't pay and you report it to ebay and what happens is that they will have a dispute on their record which is the only way a seller knows if the buyer is a deadbeat. I guess you could give a negative word response even though the only choice is positive.
Your saddle story seems to be an issue with the demographic of the buyers, not a problem with eBay itself. I bet if you sold a hand-knit sweater for cats, you'd get the same issues.
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Old 05-06-11, 03:18 PM
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Dear Ebay/Paypal,

Once upon a time Ebay was a community and people were expected to behave responsibly. You could get a good feeling for if someone was trustworthy by their feedback and elect whether or not to do business with them.

Now you've manipulated all of your policies to maximize revenue while offering half hearted BS about how it benefits users. Prices go up. Feedback policies change to benefit your larger sellers. You fund your arbitration, which is completely one sided, with the other side's increased fees. You changed rules to encourage a monopoly through paypal. Paypal is run like a banana republic with no accountability and no consistency with its own internal policies. Decision makers are completely insulated from the customer base. Law suits, judgements...nothing seems to make an impression with you. You seem bound and determined to be merely amazon.com jr. Your leadership have become political *****s.

We are breaking up...you've changed, and I still believe in honor and integrity.
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Old 05-06-11, 03:54 PM
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Okay... so selling on ebay is not so great... What are the alternatives for selling new and used bike parts?

Start your own website?
Amazon?
Forums such as BF?
Craigslist?

Alternatives to Paypal?
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Old 05-06-11, 04:05 PM
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Originally Posted by sygyzy View Post
Your saddle story seems to be an issue with the demographic of the buyers, not a problem with eBay itself. I bet if you sold a hand-knit sweater for cats, you'd get the same issues.
I'm pretty sure that was the issue but I wasn't going to say it...
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Old 05-06-11, 04:11 PM
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Yeah, I quit EBay a couple years ago. Had a buyer claim he didn't receive package, had a delivery verification, still had PayPal refund the money to the buyer.
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Old 05-06-11, 04:37 PM
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I sell parts on CL, here, Serotta, and occasioally on CR and the BOB lists. Most of my stuff is not sold locally and I end up shipping them. I use to never ship cl items, but started to a few years ago. Most tend to use paypal when I ship items out. The fees suck, but it makes it easier for myself and the buyer as well. eBay for me is my absolute late resort, and I might only list a few items a year. I tend to list items that are nicer vintage stuff I think I will get more for with the bigger worldwide eBay market.
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Old 05-06-11, 05:09 PM
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Originally Posted by mazdaspeed View Post
AFAIK ebay doesn't do anything about it. I've had people win auctions then flat out refuse to pay 'because they got a better deal elsewhere', and I was unable to leave them bad feedback or do anything.
the new system where sellers can't leave feedback does suck.. but before that, it got to the point that sellers wouldn't leave you feedback at all until you left them feedback, seemingly so that they could retaliate if you gave them bad feedback.
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Old 05-06-11, 05:12 PM
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Originally Posted by miamijim View Post

if you consistently have issues your doing it wrong.
bs
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Old 05-06-11, 05:37 PM
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Gee, I've bought and sold on ebay since it started. Only a couple minor problems in what, 10 years? I think most people there are good, honest people. I received about 4 packages yesterday in fact. I'm on there every day finding bits I need.
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Old 05-06-11, 06:35 PM
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Blatant shill bidders have ruined the deal hunting. The quality of what's available has also dropped over the last 2-3 years. Too many people have figured out how to abuse the system and it's driven away many good buyers & sellers.
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