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Has anyone ever gotten reimbursed on a claim on a bike lock guarantee?

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Has anyone ever gotten reimbursed on a claim on a bike lock guarantee?

Old 05-17-15, 08:43 AM
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Has anyone ever gotten reimbursed on a claim on a bike lock guarantee?

I know no lock is going to last more than a few minutes under the proper tools and bystanders are going to be absolutely no help. I'm curious though if anyone has successfully gotten paid out on one of the guarantees, like Kryptonite's guarantee up to X amount of dollars. I have found an example of a guy in England getting paid, but it took a lot of doing since he was working through a secondary company based in England to get the U.S. based Kryptonite to pay out. Plus the thief took the lock with the bike, which is required to prove lock failure.

Conversely, has anyone had a bike lock with a guarantee fail and have their bike stolen?

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Old 05-17-15, 10:30 AM
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I've read many stories of the guarantee not working - IIRC you have to have receipts for everything including the lock, you must have registered the lock, and you must have the broken pieces of the lock. Also you can't be in NYC and not have bought a lock specifically rated for NYC or you won't get paid.
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Old 05-17-15, 11:40 AM
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Originally Posted by ItsJustMe
I've read many stories of the guarantee not working - IIRC you have to have receipts for everything including the lock, you must have registered the lock, and you must have the broken pieces of the lock. Also you can't be in NYC and not have bought a lock specifically rated for NYC or you won't get paid.
Right, I know it's a hassle. I think you have the have the serial number of the bike too, and a police report and security camera footage if it exists and maybe even the proof of purchase for the bike itself. I'm sure from the lock companies' perspective its a huge inroad for fraudsters with no good way to prove claimants aren't just out to rip them off and making it a goat rope is part of the process to minimize their losses.

Fortunately I'm not in NYC, but it would be good to know if the guarantee is legit. I just can't find many stories of experiences going through it. I don't know it that's testament to the effectiveness of the locks in general or just a hard thing to get verified
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Old 05-17-15, 11:54 AM
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The lawyer to make it happen, will cost quite a bit.
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Old 05-17-15, 12:02 PM
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no company will actually guarantee the lock and pay for the stolen bicycle. It's just an advertising thing which probably has reams of fine-print taking away what the bold print said.
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Old 05-17-15, 01:31 PM
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Everything I've read tells me that you should not count on the lock company's 'insurance'. If you want insurance that actually works, you can get it from a regular provider.
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Old 05-17-15, 04:48 PM
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Originally Posted by baron von trail
no company will actually guarantee the lock and pay for the stolen bicycle. It's just an advertising thing which probably has reams of fine-print taking away what the bold print said.
Ok good to know. I got a $1600 burn on Amazon's A-Z guarantee fine print (fyi you can file a claim up to 90 days from the date of purchase but you're only eligible to receive benefits if you return the item within 14 days- at least thats what their excuse was with the FTC and BBB when I tried to raise hell with them.)

Short of actually going through the process has anyone checked the fine print entails for any of the manufacturers? This is such a huge blank spot in buying anything anymore- legalese and TOS designed to be too long to read are everywhere. I'm thinking of starting a website that shows what states businesses have a physical presence in and where you should buy from if you are concerned you might need to drag them to small claims court and what their advertised policies actually amount to.
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Old 05-17-15, 04:50 PM
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Originally Posted by fietsbob
The lawyer to make it happen, will cost quite a bit.
In small claims court though-businesses aren't allowed to furnish lawyers and the cost of doing so is often more than the limit for small claims court. My state allows up to 16000 in small claims court. That would buy one hell of a bike.
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